New Car Showroom Manager in Chester

Hatfields JLR Chester offers a competitive salary, bonus, company car, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts and excellent career development opportunities.

As a New Car Showroom Manager, you'll play a pivotal role in leading our sales operation and delivering exceptional customer experiences that reflect the prestige of the JLR brand. You'll be responsible for inspiring and developing a high-performing sales team, driving showroom performance and ensuring every customer receives a first-class experience from initial enquiry through to vehicle handover.

Working closely with the wider dealership management team, you'll have the opportunity to influence performance, develop talent and contribute to the continued success of one of the UK's leading JLR retailers. You'll have the opportunity to be involved with:

• Leading, motivating and developing a team of Sales Executives, creating a high-performance culture focused on delivering exceptional customer experiences and achieving sales targets.
• Managing the customer journey within the showroom, ensuring every interaction is professional, engaging and aligned with the standards of a premium automotive brand.
• Coaching and mentoring the sales team on product knowledge, sales processes, customer engagement and best practice techniques to maximise performance and customer satisfaction.
• Driving sales performance through effective lead management, opportunity conversion and continuous monitoring of individual and team objectives.
• Overseeing the daily operation of the showroom, ensuring a welcoming, organised and visually appealing environment for customers and colleagues alike.
• Maintaining exceptional vehicle presentation standards and ensuring all merchandising and manufacturer guidelines are adhered to.
• Managing vehicle handover processes and ensuring all associated documentation is completed accurately and compliantly.
• Monitoring stock presentation and inventory processes to support operational efficiency and maximise sales opportunities.
• Working collaboratively with colleagues across Sales, Aftersales and the wider dealership team to deliver a seamless customer experience.

Do you have what it takes to be a Hatfields colleague? We're looking for someone who is:

• An inspirational leader who enjoys developing people and helping teams achieve their full potential.
• Passionate about delivering outstanding customer experiences and building long-term customer relationships.
• Experienced within a franchised dealership sales environment, with a proven track record of leading successful teams and delivering strong commercial results.
• Commercially minded, with the ability to drive revenue growth whilst maintaining a customer-first approach.
• A confident communicator with excellent interpersonal and relationship-building skills.
• Organised, resilient and able to thrive in a fast-paced retail environment.
• Committed to continuous improvement and motivated by achieving both personal and team success.
• A collaborative team player who embraces change and leads by example.

Previous experience in a Sales Manager, Business Manager or Showroom Manager position within a franchised dealership environment would be highly advantageous. A full UK driving licence is essential, and all successful candidates will be subject to satisfactory DBS and reference checks.

What we can offer:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge and do what you love.
• Celebrate your special day with an extra day off on your birthday.
• Our industry-leading Family Leave Policies ensure you're supported when it matters most.
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
• Take a paid day to volunteer and give back to a cause close to your heart.
• We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries.
• Unlock your potential with tailored training and endless career growth opportunities.
• Access high street discounts to make the everyday a little more rewarding.
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.

At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth and celebrates success together.

If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey. Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.