At a Glance
- Tasks: Manage digital platforms and enhance customer satisfaction through online marketing.
- Company: Join the innovative Porsche team at Lithia UK.
- Benefits: 33 days holiday, birthday off, and exclusive discounts.
- Other info: Endless career growth opportunities and a supportive team culture.
- Why this job: Be a digital expert and drive change in a fast-paced environment.
- Qualifications: Passion for customer care and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As Digital Expert, you'll be joining the Porsche team, that reports directly to Wolverhampton. You'll be accountable for ensuring the entire online appearance of the Centre is maintained to the highest standard and fits the overall brand and marketing strategy. The purpose of the role is to increase and improve customer satisfaction and brand loyalty through various digital marketing activities and managing the process of social leads through various online channels.
Responsibilities
- You'll be accountable for managing and maintaining all digital platforms, dealer web page/social media channels, with the latest up-to-date content, while working with the marketing team.
- You'll be confident in your approach to dealing with online customers and queries by assisting and directing them to the appropriate place or person.
- Ensure that complete customer data is maintained to a high quality in the CRM system by working closely with the CRM team.
- Drive customer satisfaction and positive 5-star customer reviews to improve/maintain dealer reputation.
- You'll be working closely with the Porsche Pro; this will enable you to quickly and accurately respond to product and technology related questions.
- You'll be providing the sales teams with any online enquiries that generate through any digital posts and platforms.
- You'll be a Digital expert, keeping up-to-date with online trends and utilising social media platforms to their fullest to support great enquiry leads.
- You'll be a highly influential and effective communicator who can work collaboratively with internal and external customers.
- You'll be a true expert when it comes to all digital and marketing activities and initiatives.
- You'll have the drive and passion to succeed in a fast‑paced role and industry.
- You'll have a true passion for customer care, putting the customer at the heart of everything you do.
- You'll be able to absorb information quickly and effectively communicate this with your peers and customers.
What we can offer you
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry‑leading Family Leave Policies ensure you're supported when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values – Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun! – fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law. We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email. Our team will be happy to support you throughout every stage of the process.
Competitive salary, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
Porsche Digital Expert in Birmingham employer: Lithia UK
At Lithia UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions innovation and personal growth. As a Digital Expert in Wolverhampton, you'll enjoy generous benefits such as 33 days of annual leave, tailored training opportunities, and a supportive environment that values customer care and teamwork. Join us to be part of a dynamic team dedicated to transforming the automotive industry while celebrating your achievements and fostering your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Porsche Digital Expert in Birmingham
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Lithia UK and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Lithia UK are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Lithia UK on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Lithia UK. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Porsche Digital Expert in Birmingham
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Lithia UK. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Lithia UK:Show us that you’ve done your homework! In your application, briefly mention what you admire about Lithia UK’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Lithia UK
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Lithia UK will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Lithia UK, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
