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- Tasks: Lead our dealership's portfolio retention efforts and enhance customer satisfaction.
- Company: Join Pfaff, a top automotive dealership with a rich history and strong values.
- Benefits: Earn a competitive salary of $150,000 to $200,000 plus health benefits and bonuses.
- Other info: Unlimited advancement opportunities within a large network of dealerships.
- Why this job: Be part of a dynamic team driving growth and innovation in the automotive industry.
- Qualifications: 2-5 years in a similar role with strong communication and organisational skills.
The predicted salary is between 120000 - 160000 £ per year.
In search of a Portfolio Retention Manager to take the wheel and steer our dealership to new heights.
Duties and Responsibilities
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Skills and Qualifications
- 2-5 years of experience in similar capacity and/or automotive lease administration is required.
- Experience with One-Eighty and CDK is an asset.
- Ability to work cohesively with employees and managers as part of a team.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to maintain confidentiality of pertinent data.
Total Compensation - Competitive package ranging from $150,000 to $200,000 (commission and performance-based bonuses).
Health Benefits – Full-time employees have access to health, dental, long-term disability and life insurance.
At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care.
Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement.
With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.
Portfolio Retention Manager employer: Lithia Motors, Inc
Contact Detail:
Lithia Motors, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portfolio Retention Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at the dealership or in the automotive industry. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent achievements. Show us that you’re not just another candidate; you’re genuinely interested in being part of our team and contributing to our success.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent interpersonal abilities, consider doing mock interviews with friends or family. The more comfortable you are, the better you’ll shine during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re enthusiastic about the opportunity. Plus, it keeps you on our radar!
We think you need these skills to ace Portfolio Retention Manager
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Portfolio Retention Manager. Familiarise yourself with the automotive industry and the specific skills mentioned in the job description. This will help you tailor your application to show that you're the perfect fit for us.
Show Off Your Experience: Highlight your 2-5 years of relevant experience clearly in your application. Use specific examples from your past roles that demonstrate your ability to work under pressure, manage multiple tasks, and maintain confidentiality. We want to see how your background aligns with what we’re looking for!
Be Personable: Since excellent communication and interpersonal skills are key for this role, let your personality shine through in your written application. Use a friendly tone and don’t be afraid to show your enthusiasm for the position and our company culture. We love seeing genuine passion!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Pfaff!
How to prepare for a job interview at Lithia Motors, Inc
✨Know Your Products Inside Out
As a Portfolio Retention Manager, you'll need to be well-versed in the products and services offered. Make sure you research the latest features and benefits of the dealership's offerings. This will not only impress your interviewers but also show that you're proactive and genuinely interested in the role.
✨Showcase Your Team Spirit
This role requires working closely with various teams, so highlight your ability to collaborate effectively. Prepare examples from your past experiences where you successfully worked as part of a team, especially under pressure. This will demonstrate your interpersonal skills and your fit within their culture.
✨Master the Art of Communication
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview, showing that you’re engaged and eager to learn more about the company and its goals.
✨Be Detail-Oriented
Given the nature of the job, being detail-oriented is key. During the interview, share specific instances where your attention to detail made a difference in your previous roles. This will help convey your organisational skills and your ability to handle multiple tasks efficiently.