Service Advisor in London

At Acura of Thornhill, we are a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us!

As a Service Advisor, you will provide top-notch customer service, develop an understanding of the repair process, and handle all customer inquiries or complaints. If you have strong problem-solving skills, superb communication skills, and a commitment to customer satisfaction, join us as a Service Advisor and become an essential part of our team.

• Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.
• Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.
• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Creates/opens work orders for new customers and service; closes orders as appropriate.
• Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.
• Provides quotes or estimates to customers regarding service needed.
• Advises customers of current status of their vehicle as well as any additional work that may be required.
• Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.

• Experience in automotive field.
• 1-2 years of experience as Service Advisor is an asset.
• CDK experience.
• Aptitude for numbers.
• Valid Driver’s License and a clean driver’s abstract.

Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.

Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.

Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.

Stock Purchase Program - Employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

Pay: $40,000-$60,000

Vacancy: This is an existing vacancy.

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process.

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care.

Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement.

With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.