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- Tasks: Lead our dealership's portfolio retention efforts and enhance customer satisfaction.
- Company: Join Pfaff, a top automotive dealership with a rich history and strong values.
- Benefits: Earn a competitive salary of $150,000 to $200,000 plus health benefits and bonuses.
- Other info: Unlimited advancement opportunities within a large network of dealerships.
- Why this job: Be part of a dynamic team driving success in the automotive industry.
- Qualifications: 2-5 years in a similar role with strong communication and organisational skills.
The predicted salary is between 120000 - 160000 £ per year.
In search of a Portfolio Retention Manager to take the wheel and steer our dealership to new heights.
Duties and Responsibilities
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Skills and Qualifications
- 2-5 years of experience in similar capacity and/or automotive lease administration is required.
- Experience with One-Eighty and CDK is an asset.
- Ability to work cohesively with employees and managers as part of a team.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to maintain confidentiality of pertinent data.
Total Compensation - Competitive package ranging from $150,000 to $200,000 (commission and performance-based bonuses).
Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care.
Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement.
With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.
Portfolio Retention Manager in London employer: Lithia Motors, Inc
Contact Detail:
Lithia Motors, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portfolio Retention Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the dealership or in the automotive industry. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent achievements. Show us that you’re not just another candidate; you’re genuinely interested in being part of our team and contributing to our success.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent interpersonal abilities, consider doing mock interviews with friends or family. The more comfortable you are, the better you’ll shine during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re enthusiastic about the opportunity. Plus, it keeps you on our radar!
We think you need these skills to ace Portfolio Retention Manager in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Portfolio Retention Manager. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your application to show how you fit the bill.
Showcase Your Experience: Highlight your relevant experience, especially if you've worked in automotive lease administration or have used tools like One-Eighty and CDK. Use specific examples to demonstrate how your past roles have prepared you for this position.
Be Personable: Since excellent interpersonal and communication skills are crucial, let your personality shine through in your written application. Use a friendly tone and make sure your passion for customer service comes across clearly.
Keep It Neat and Tidy: Attention to detail is key! Make sure your application is well-organised and free from typos. A clean, professional presentation shows that you care about the details, which is essential for the role.
How to prepare for a job interview at Lithia Motors, Inc
✨Know Your Products Inside Out
As a Portfolio Retention Manager, you'll need to be well-versed in the products and services offered. Make sure you research the latest features and benefits of the dealership's offerings. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
This role requires collaboration with various teams. Be prepared to discuss examples of how you've worked effectively with others in the past. Highlight your interpersonal skills and how you can contribute to a cohesive work environment at the dealership.
✨Demonstrate Your Organisational Skills
With multiple deadlines and tasks, being detail-oriented is crucial. Bring examples of how you've successfully managed competing priorities in previous roles. This will reassure the interviewers that you can handle the pressure and keep everything on track.
✨Prepare for Customer Service Scenarios
Customer service is key in this position. Think of challenging customer interactions you've faced and how you resolved them. Being able to articulate these experiences will showcase your problem-solving abilities and commitment to excellent service.