Service Advisor in Wolverhampton

Stratstone Wolverhampton JLR offers a basic salary of £30,000, with uncapped earning potential, pension, life assurance, and 33 days holiday (including bank holidays). You will also receive exclusive company discounts on used car purchases, leasing deals, and aftersales services.

As a Service Advisor at JLR, you’ll be the trusted link between our customers and the workshop, delivering an exceptional experience while confidently promoting and selling aftersales solutions and services that enhance vehicle safety and performance. With a strong focus on customer excellence and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales, and additional aftercare products.

Your Journey as a Service Advisor:

• Act as a key point of contact for our service customers, ensuring a seamless, premium experience from check-in to post-visit follow-up.
• Build genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work, and manufacturer recommendations.
• Confidently promote and sell red and amber work identified through the electronic vehicle health check.
• Proactively support customer retention by promoting Service Care Plans and forward-booking future work.
• Collaborate closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations.
• Manage service functions such as courtesy car bookings, collections/deliveries, and effective appointment scheduling.
• Build your knowledge and expertise on our products and services.
• Keep our customers fully informed of all available extras, accessories, and value products.

Do you have what it takes to be a Stratstone colleague?

• Dedicated to providing incredible service, fuelled by a genuine passion for making our customers happy.
• Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines.
• Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.
• Meticulously organised, with the ability to effectively schedule work.
• A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services.
• Passionate about our industry and the people we serve.

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays).
• Celebrate your special day with an extra day off on your birthday.
• Access a new car through our Salary Sacrifice scheme.
• Take a paid day to volunteer and give back to a cause close to your heart.
• Recognise dedication and loyalty with long service milestone anniversaries.
• Unlock your potential with tailored training and endless career growth opportunities.
• Commute for less with our cycle to work scheme.
• Access high street discounts to make everyday a little more rewarding.

At Lithia UK, our growth is powered by our people. We’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do.

Lithia UK is an equal opportunities employer, welcoming all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background, or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law. If you need any additional support with your application or have specific requirements, please let us know via email: UK_resourcing@lithia.com.