At a Glance
- Tasks: Manage customer bookings and provide exceptional service in a fast-paced environment.
- Company: Join the innovative team at Stratstone Wilmslow Porsche.
- Benefits: Enjoy 33 days holiday, competitive salary, and exclusive discounts.
- Other info: Opportunities for career growth and a supportive, inclusive culture.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: Customer-facing experience and strong communication skills required.
The predicted salary is between 29741 - 29741 £ per year.
Stratstone Wilmslow Porsche offers a basic salary of £29,741.4, plus bonus, pension, life assurance, and 33 days holiday (including bank holidays). You will also receive exclusive company discounts on used car purchases, leasing deals, and aftersales services.
As a Bookings Advisor, you will be the first point of contact for our customers, attentively listening to their needs and recommending suitable products and services. Your responsibilities will include:
- Expertly managing inbound and outbound calls with a commitment to delivering exceptional customer service and enhancing profitability.
- Building authentic relationships and strong rapport with every customer, focusing on enhancing customer loyalty and retention.
- Being knowledgeable about our products and services, ensuring you build a genuine passion for the brand.
- Proactively conducting follow-up calls related to divisional marketing campaigns.
- Ensuring systems stay up to date in accordance with database protocols and guidelines.
We are looking for someone who is:
- Equipped with previous customer-facing experience, preferably with knowledge of the automotive industry.
- A confident communicator with strong interpersonal skills who can engage and build authentic relationships.
- Proficient in utilising computer systems with full knowledge of Microsoft packages; database experience is desirable.
- Able to adhere to all company and manufacturer policies and protocols.
- Passionate about our industry and the people we serve.
What we can offer you:
- 33 days annual leave (including bank holidays).
- An extra day off on your birthday.
- Industry-leading Family Leave Policies.
- Access to a new car through our Salary Sacrifice scheme.
- A paid day to volunteer for a cause close to your heart.
- Recognition of dedication and loyalty through long service milestone anniversaries.
- Tailored training and endless career growth opportunities.
- Cycle to work scheme.
- High street discounts.
At Lithia UK, we are committed to diversity and welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background, or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com.
Bookings Advisor in Wilmslow employer: Lithia & Driveway
Evans Halshaw in Gateshead is an exceptional employer, offering a competitive salary and uncapped earning potential for Vehicle Technicians. With a strong focus on employee growth through manufacturer training and a supportive work culture, you will enjoy 33 days of holiday, a comprehensive benefits package, and exclusive discounts, making it a rewarding place to advance your career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Advisor in Wilmslow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lithia & Driveway. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lithia & Driveway before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bookings Advisor in Wilmslow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lithia & Driveway:Your cover letter is your chance to shine! Tell us why you want to work at Lithia & Driveway specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lithia & Driveway!
How to prepare for a job interview at Lithia & Driveway
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
