At a Glance
- Tasks: Support and enhance Unified Communications and Contact Centre solutions for a dynamic team.
- Company: Join Lithia UK, a leading automotive retailer with a focus on innovation.
- Benefits: Enjoy 33 days holiday, competitive salary, and exclusive discounts.
- Other info: Embrace a culture of growth, diversity, and community involvement.
- Why this job: Make a real impact in a collaborative environment while advancing your career.
- Qualifications: Experience with UC technologies and strong problem-solving skills required.
The predicted salary is between 67500 - 82500 £ per year.
Unified Communications Engineer Lithia UK Head Office Flexible to be based Nottingham, Sunderland. Remote but must be able to attend the office and dealerships when required. Salary up to £42,000 with pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
Due to our continued growth, we are looking for a talented individual to join us in the role of Unified Communications (UC) Engineer. Working as part of our Global Unified Communications team, you'll be responsible for the deployment, operation, vendor management and support of our enterprise Unified Communications and Contact Centre solutions, ensuring our colleagues across the business remain connected through reliable and innovative communication services.
Reporting to the Global Head of Unified Communications, you'll provide day-to-day technical support across a range of telephony and collaboration technologies, including VoIP, SIP, Contact Centre and Unified Communications platforms, while working closely with business stakeholders to resolve issues, recommend best-practice solutions and support the ongoing evolution of our global communications environment.
You’ll have the opportunity to be involved with:
- Supporting the day-to-day operation, administration and maintenance of the organisation's Unified Communications (UC) and Contact Centre (CC) platforms, ensuring reliable, secure and resilient services.
- Providing technical support by diagnosing and resolving incidents, fulfilling service requests and working with internal teams and third-party vendors to restore service as quickly as possible.
- Assisting with the design, configuration, implementation and continuous improvement of UC and CC solutions to ensure scalability, performance and operational efficiency.
- Coordinating system upgrades, patches, migrations and other technical changes with third-party partners, ensuring minimal business disruption and adherence to change control processes.
- Working closely with business stakeholders to understand operational requirements and deliver effective technical solutions that meet business needs.
- Supporting project delivery by implementing technical solutions, coordinating with vendors and internal stakeholders, and contributing to acquisitions, disposals and other business change activities.
- Maintaining accurate technical documentation, including system configurations, processes, call flows, troubleshooting guides and service availability reporting.
- Keeping up to date with emerging technologies, vendor capabilities and industry trends, proactively identifying opportunities to enhance Unified Communications services and deliver business value.
- Building strong relationships with colleagues, customers and suppliers, delivering excellent customer service, taking ownership of issues through to resolution and supporting continuous improvement across the team.
Do you have what it takes to be a Lithia UK colleague? We're looking for someone who has:
- Previous experience supporting and administering Unified Communications (UC), telephony and Contact Centre platforms within an enterprise IT environment.
- Strong knowledge of UC and Contact Centre technologies, including SIP, VoIP, call routing, platform administration and voice network fundamentals.
- Experience of supporting platforms such as Avaya Communication Manager, RingCentral and RingCentral Contact Center would be advantageous.
- Good understanding of Contact Centre operations, with the ability to translate business requirements into effective technical solutions.
- Experience working in a service-led, ticket-driven environment, with a focus on delivering against SLAs, KPIs and excellent customer service.
- Strong troubleshooting, analytical and problem-solving skills, with the ability to prioritise workload and manage multiple tasks effectively.
- Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical teams, vendors and business colleagues.
- Proficient in Microsoft Office applications, including Excel, Word, PowerPoint and Visio.
- Self-motivated and proactive, with a continuous improvement mindset, strong attention to detail and a commitment to learning and delivering results.
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry-leading Family Leave Policies ensure you're supported when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun! fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey. Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law. We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
Unified Communications Engineer in Nottingham employer: Lithia & Driveway
Evans Halshaw in Gateshead is an exceptional employer, offering a competitive salary and uncapped earning potential for Vehicle Technicians. With a strong focus on employee growth through manufacturer training and a supportive work culture, you will enjoy 33 days of holiday, a comprehensive benefits package, and exclusive discounts, making it a rewarding place to advance your career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Unified Communications Engineer in Nottingham
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Lithia & Driveway and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Lithia & Driveway.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Unified Communications Engineer in Nottingham
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Lithia & Driveway.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Lithia & Driveway.
How to prepare for a job interview at Lithia & Driveway
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
