DS/Alfa Romeo Concierge in Cardiff

Basic salary of £31,000 with an OTE of £46,000, with company car, pension, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service.

Reporting to the DS Brand Manager, you’ll execute the sales process from initial enquiry all the way through to aftercare, delivering exceptional experiences to all our customers. Your role will be pivotal in delivering excellence, from creating a welcoming environment to proactively generating new customer enquiries and driving brand awareness through various channels.

To make this possible and set you up for success you’ll be equipped with 1st class brand training, 6 month guaranteed bonus and our robust and structured 30-day internal training plan that is designed to support you learn in ways that make learning fun and enjoyable. These opportunities will empower you to gain a deep understanding of the brand, our systems and processes.

With a presence in 41 countries, the DS brand has created an exclusive distribution network that includes 450 DS stores throughout the world. DS Automobiles offers customers an unparalleled blend of sophistication and technology, aiming to redefine the luxury automotive experience.

Your Journey as a DS Concierge:

• A true ambassador for DS, you’ll showcase an in-depth understanding of our brand’s exclusive market position, products and services whilst representing it with pride and excellence ensuring the customer is fully informed of all offers.
• Serve at the main point of contact for our clients, actively listening to their needs to deliver sales and aftersales support whilst building strong personal and professional relationships.
• Enhance our customers journey through seamless interactions across physical and digital touchpoints, facilitating contactless appointments, home deliveries and exclusive events.
• Driving brand awareness through social media, marketing initiatives, events and online presence whilst keeping our customers informed of brand and product news/developments, ensuring their DS experience is always current and exciting.
• Support the DS Brand Manager with supply management, vehicle orders, business forecasting and stock management to ensure efficient operations.
• Meeting the required standards for providing fair financial advice and services to our customers, adhering to FCA regulations.

Are You Ready to Embrace the Challenge? We’re looking for someone who has:

• Experience in curating unforgettable customer experiences, coupled with a relentless drive to consistently surpass sales and aftercare targets.
• Genuine enthusiasm for managing brand awareness to contribute to the growth and success of the dealership.
• Familiarity with products and services within the automotive and retail landscape, preferably within luxury brands.
• Proficiency leveraging technology to streamline processes and manage customer interactions, ideally with experience using CRM systems, digital platforms and video tools.
• Dedication to continuous learning and development, staying ahead of the trends to deliver exceptional experiences.
• Commitment to doing the right thing, and treating our customers fairly, continuously learning to ensure you build your level of knowledge to be able to work in a regulated environment.
• A Full UK Manual Driving licence - you’ll have the opportunity to drive a huge range of exciting vehicles.

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
• Celebrate your special day with an extra day off on your birthday.
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most.
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
• Take a paid day to volunteer and give back to a cause close to your heart.
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
• Unlock your potential with tailored training and endless career growth opportunities.
• Commute for less with our cycle to work scheme.
• Access high street discounts to make the everyday a little more rewarding.
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.

At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible.