At a Glance
- Tasks: Manage customer bookings and provide exceptional service through calls.
- Company: Join a leading automotive retailer with a focus on innovation and growth.
- Benefits: Enjoy 33 days holiday, birthday off, and exclusive discounts.
- Other info: Dynamic team culture with endless career growth opportunities.
- Why this job: Be the first point of contact and make a real impact on customer satisfaction.
- Qualifications: Customer-facing experience and strong communication skills required.
The predicted salary is between 29741 - 29741 £ per year.
Basic salary of £29,741.4, plus bonus, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career? At JLR, our Bookings Advisor’s are the first point of contact for our customers, attentively listening to their needs and recommending suitable products and services. You’ll conduct inbound and outbound calls for service, MOT, vehicle maintenance and other aftersales-related bookings whilst building strong relationships with our customers ensuring that their satisfaction is at the heart of everything you do.
If you’re looking for a role that’s a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you’ll feel right at home:
- Expertly managing inbound and outbound calls with a commitment to delivering exceptional customer service and enhancing profitability
- Building authentic relationships and strong rapport with every customer, with a key focus on enhancing customer loyalty and retention
- Being a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
- Proactively conducting follow-up calls related to divisional marketing campaigns
- Ensuring systems stay up to date in accordance with database protocols and guidelines
Do you have what it takes to be a Stratstone colleague? We’re looking for someone who is:
- Equipped with previous customer-facing experience, preferably with knowledge of the automotive industry
- A confident communicator with strong interpersonal skills who can engage, build authentic relationships and establish strong rapport with our customers
- Proficient in utilising computer systems with full knowledge of Microsoft packages, database experience is desirable
- Able to adhere to all company and manufacturer policies and protocols
- Passionate for our industry, the people who work in it and the people we serve
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
Bookings Advisor employer: Lithia & Driveway
Evans Halshaw in Gateshead is an exceptional employer, offering a competitive salary and uncapped earning potential for Vehicle Technicians. With a strong focus on employee growth through manufacturer training and a supportive work culture, you will enjoy 33 days of holiday, a comprehensive benefits package, and exclusive discounts, making it a rewarding place to advance your career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lithia & Driveway. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lithia & Driveway before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bookings Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lithia & Driveway:Your cover letter is your chance to shine! Tell us why you want to work at Lithia & Driveway specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lithia & Driveway!
How to prepare for a job interview at Lithia & Driveway
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
