Product Owner - Foundation 365

Join the Legal Tech Revolution at Litera. Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients.

This position is located in our London office. Candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week. This hybrid approach enables us to build a collaborative and innovative work environment while maintaining the flexibility that supports both productivity and work-life balance.

We are looking for an enthusiastic, self-motivated, and energetic Product Owner to join our team. You will have a multi-product focus, including Litera’s Legal CRM (Foundation 365) and the new Microsoft Outlook and Word Add-In product, for all Firm Intelligence data, taking both products to the next level of excellence. As a Product Owner, you work closely with prospects and customers, as well as internal service, sales, and engineering teams to solve large mission critical problems in products or customer workflows.

You will work at the program level to drive progress forward to solve these larger issues by working with other product owners, product managers, and scrum teams to define and execute changes to products. You will spend much of the time working to understand key customer workflows to identify gaps and create solutions that derive value and add additional value, translating business needs into technical requirements to deliver technology solutions to help make customers happy.

• Strives to discover hidden details and develop a deep understanding of the current marketplace, personas, buyers, user problems, and key workflows by reviewing market data, observing, gathering customer feedback, reviewing surveys, and UX studies to help define and align decisions.
• Collaborate with internal and external stakeholders to define product strategy and vision.
• Partner with service, sales, and development teams to act as the voice of the customer and to channel feedback, mediate, and drive consensus between these groups.
• Use market data to drive planning and execution to deliver both strategic and tactical market driven products.
• Champion the Agile software development process by acting as the voice of the customer to define and clarify user stories with the scrum teams through ongoing team collaboration, business acceptance testing, use case development and data analysis.
• Join customer interviews and collaborate with the product manager in requirements gathering and discovery work, ensuring that customer feedback and business insights are integrated into the product backlog.
• Partner with the Product Manager to manage and re-prioritise the backlog based on the agreed product roadmap.
• Work with customer service, marketing teams and QA to release new versions of products and to create sales and training materials around the new versions.
• Lead and facilitate agile ceremonies - daily standups, sprint kick-offs, user story grooming, sprint reviews, and retrospectives.
• Maintain the product backlog and support the product team in daily activities including backlog grooming, defect prioritization, and establishing clear system behaviors.
• Translate complex business problems and technical requirements into well-defined epics and user stories.
• Constantly review the competitive marketplace and products.

• 3+ years’ experience as a product owner in agile environments.
• 2+ years’ experience with the Atlassian/Jira/Confluence suite and other project/program management tools.
• Experience in the legal or legal technology industries is desirable but not required, especially experience with CRM or Marketing and Business Development use cases.
• Microsoft Add-In development is a plus.
• Strong product management or development process knowledge, including certification in Scrum methodologies (e.g., CSM, CSPO, or PSM).
• Can autonomously and confidently speak to a wide range of stakeholders, willing to travel when appropriate, and able to seek out conversations and discussions yourself.
• Considers how changes have strategic rather than tactical impacts.
• Experience leading, working with, and facilitating agile and scrum ceremonies.
• Curious, self-motivated, energetic, and a natural problem solver who enjoys working with technical teams and external users to discover ambiguous problems in workflows.
• Must work well with multiple stakeholders with differing objectives in a dynamic environment.
• Excellent written and verbal communication skills, able to translate complex business requirements and technical details to and from development and customer-facing contexts.
• Bachelor’s degree in computer science or information technology or equivalent experience desired.

• The company culture: We emphasize helping each other grow, doing the right thing, and being part of a journey to amplify impact.
• Commitment to Employees: Our people commitment focuses on what employees love about being part of the team and amplifying their impact.
• Global, Dynamic, and Diverse Team: A global company with ambitious goals and opportunities, offering a dynamic and diverse work environment.
• Comprehensive Benefits Package: Health insurance, retirement savings plans, generous paid time off, and work-life balance.
• Career Growth and Development: Career paths and opportunities for professional development.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.