Senior Manager, PMO in London

Join the Legal Tech Revolution at Litera. Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.

As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model. This position is based in the office locations listed below and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week. This hybrid approach enables us to build a collaborative and innovative work environment while maintaining the flexibility that supports both productivity and work-life balance.

Overview: As a Manager, PMO at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession. You will support the PMO Director by focusing on people management and team development within the Project Management Office. While you will not own all PMO processes or strategic initiatives, you will be responsible for the well-being, growth, and performance of the project managers, serving as the first level of escalation for project delivery issues and staff concerns. Your role is pivotal in fostering a collaborative environment and ensuring your team upholds high standards in project execution.

Key Responsibilities:

• People Management & Team Development: Directly lead, mentor, and support project managers and PMO staff. Oversee onboarding, training, and coaching for your team, providing day-to-day guidance to help them navigate project challenges and grow professionally.
• First-Level Escalation & Issue Resolution: Serve as the initial point of contact for project-related staff and delivery issues, resolving concerns and conflicts at the team level. Escalate complex issues to the PMO Director when necessary, ensuring timely and effective communication.
• Support Project Governance & Process Adherence: Assist the PMO Director by reinforcing established project management processes and governance frameworks within your team. Provide feedback to the Director regarding process improvements and act as a champion of best practices at the staff level.
• Team-Level Operational Oversight: Monitor project workload, resource assignments, and performance metrics for your direct reports. Support the PMO Director by gathering and summarizing team data for reporting purposes as needed.
• Customer Sentiment & Team Advocacy: Encourage project managers to gather and act on customer feedback, working collaboratively to address concerns and celebrate successes. Support initiatives led by the PMO Director to enhance the client experience.
• Continuous Improvement & Staff Engagement: Foster a supportive team culture by soliciting feedback, identifying professional development needs, and recommending opportunities for workflow optimization to the PMO Director.
• Stakeholder Collaboration: Act as a liaison between your team and other departments, helping to resolve day-to-day operational issues and supporting cross-functional projects as directed by the PMO Director.
• Supportive Commercial & Partner Coordination: Assist the PMO Director and senior staff with the preparation of professional services quotations, resource planning, and partner communications. Ensure team alignment with broader commercial goals set by leadership.
• Technology Enablement (Team Level): Encourage your team’s adoption and effective use of project delivery tools, supporting technology optimization initiatives led by the PMO Director.

Qualifications:

• 5+ years of experience in project management, with hands-on people leadership responsibilities.
• Strong understanding of project management processes and the ability to coach others in best practices.
• Experience supporting agile and/or hybrid delivery teams.
• Demonstrated capability to manage multiple priorities and resolve team-level issues in a fast-paced environment.
• Exceptional communication, interpersonal, and mentorship skills.
• Ability to monitor and summarize operational performance for team members and report upward as needed.
• Direct project delivery experience, ideally within professional services or technology-driven environments.
• Experience working with diverse, global teams is preferred.

Why Join Litera:

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment.
• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact.
• Global, Dynamic, and Diverse Team: We are a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathise, and problem-solve together.
• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles.

Pay Transparency Notice for New Jersey, Massachusetts, Illinois Applicants: The annual salary range for this position is $115,000 to $130,000. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.