At a Glance
- Tasks: Drive customer growth and retention by ensuring law firms realise value from our solutions.
- Company: Litera, a leader in legal tech transforming how law firms operate.
- Benefits: Hybrid work model, global team, and real growth opportunities.
- Other info: Join a diverse team committed to collaboration and innovation.
- Why this job: Make a meaningful impact in the legal tech space with cutting-edge AI.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 50000 - 70000 £ per year.
Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Your hybrid employment is designated as "Modified." While your primary work location will be your registered home address, you are required to be available for in-person attendance at strategic meetings, client visits, conferences, and team events for a minimum of 6 days per month. Travel expenses associated with these requirements will be reimbursed in accordance with company policy.
Why this Role Matters
This role drives customer growth and retention by ensuring small and mid-sized law firms realize measurable value from onboarding through renewal and beyond. You accelerate product adoption, increase end-user engagement, and translate data into insights that improve outcomes. Through strong cross-functional partnership and clear expectation setting, you deliver a consistent customer experience that directly impacts recurring revenue, satisfaction, and long-term loyalty.
What You’ll Deliver
- Partner with new and existing customers to lead onboarding, define success outcomes, and build tailored success plans that drive measurable value
- Analyze usage data to identify trends, remove adoption barriers, and proactively mitigate risk before it impacts retention
- Identify opportunities to expand value by aligning our solutions to evolving customer workflows and business challenges
- Build strong relationships with key stakeholders through regular touchpoints, strategic updates, and ongoing success planning
- Lead onboarding experiences and deliver impactful business reviews that connect product value to customer goals
- Collaborate cross-functionally with Sales, Product, and Marketing to share insights, influence roadmap priorities, and amplify customer success stories
What You’ll Bring
- Must-Haves:
- Curious, adaptable, and eager to learn
- Collaborative team player who listens actively and understands customer needs
- Proactive in engaging customers and driving outcomes
- Able to guide and educate customers without over-directing solutions
- Strong presentation, verbal, and written communication skills
- Skilled at independent problem solving and troubleshooting
- Experience in Customer Success, Professional Services, Consulting, or Account Management in a customer-facing role
We know great candidates don’t always check every box. If you’re excited about this role, we encourage you to apply.
What You’ll Experience
- Team. A culture where people show up for each other and do the right thing
- Reach. A truly global team solving complex, meaningful problems
- Opportunity. Real growth opportunities, not just talk about them
- Technology. Work at the intersection of legal expertise and cutting-edge AI
- Impact. The chance to make an impact at scale, not just contribute
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Success Manager International in London employer: Litera
At Litera, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid work model allows for flexibility while ensuring meaningful in-person connections, and we are committed to employee growth through real opportunities and impactful projects. Join us to be part of a global team that not only values your contributions but also empowers you to make a significant impact in the legal tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager International in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Litera on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Litera's products and how they impact law firms. Be ready to discuss how you can help customers realise value from onboarding through renewal. Show us your passion for customer success and how you can drive outcomes!
✨Tip Number 3
Practice your presentation skills! As a Customer Success Manager, you'll need to communicate effectively with clients. Create mock presentations based on potential customer scenarios and get feedback from friends or mentors to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our team at Litera. Let’s make this happen together!
We think you need these skills to ace Customer Success Manager International in London
Some tips for your application 🫡
Show Your Passion for Legal Tech:When writing your application, let your enthusiasm for legal tech shine through! We want to see how excited you are about transforming the industry and making a real impact. Share any relevant experiences or projects that highlight your passion.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for, so don’t hold back!
Highlight Your Customer Success Experience:Since this role is all about driving customer growth and retention, be sure to showcase your experience in Customer Success or similar roles. Use examples that demonstrate your ability to engage customers and deliver measurable value.
Keep It Clear and Concise:We appreciate clarity in applications! Make sure your writing is straightforward and to the point. Avoid jargon and keep your sentences short. This will help us quickly understand your qualifications and fit for the role.
How to prepare for a job interview at Litera
✨Know Your Customer Success Stuff
Make sure you brush up on the key principles of customer success, especially in a legal tech context. Understand how onboarding and retention strategies work, and be ready to discuss how you can help law firms realise value from their software.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with clients, practice your presentation and communication skills. Prepare to share examples of how you've effectively communicated complex ideas to customers in the past, and how you’ve built strong relationships.
✨Be Data-Driven
Familiarise yourself with how to analyse usage data and identify trends. Be prepared to discuss how you would use data to drive customer engagement and mitigate risks. Showing that you can translate data into actionable insights will impress the interviewers.
✨Demonstrate Your Adaptability
This role requires someone who is curious and adaptable. Think of examples from your past where you had to adjust your approach based on customer needs or changing circumstances. Highlighting your flexibility will show that you're a great fit for their dynamic environment.
