At a Glance
- Tasks: Drive customer growth and retention for top law firms through onboarding and tailored success plans.
- Company: Litera, a leader in legal software innovation with a global impact.
- Benefits: Hybrid work model, travel reimbursement, and opportunities for professional growth.
- Other info: Join a diverse team dedicated to solving meaningful problems and supporting each other.
- Why this job: Make a real impact by helping law firms succeed with cutting-edge AI solutions.
- Qualifications: Experience in customer success or account management, strong communication skills, and a proactive mindset.
The predicted salary is between 50000 - 70000 £ per year.
At Litera, we don’t just build software; we transform how the world’s top law firms operate. Every day we raise the bar for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide.
Where You’ll Work
Your hybrid employment is designated as "Modified." While your primary work location will be your registered home address, you are required to be available for in‑person attendance at strategic meetings, client visits, conferences, and team events for a minimum of six days per month. Travel expenses associated with these requirements will be reimbursed in accordance with company policy.
Why this Role Matters
This role drives customer growth and retention by ensuring small and mid‑sized law firms realize measurable value from onboarding through renewal and beyond. You accelerate product adoption, increase end‑user engagement, and translate data into insights that improve outcomes. Through strong cross‑functional partnership and clear expectation setting, you deliver a consistent customer experience that directly impacts recurring revenue, satisfaction, and long‑term loyalty.
What You’ll Deliver
- Partner with new and existing customers to lead onboarding, define success outcomes, and build tailored success plans that drive measurable value
- Analyze usage data to identify trends, remove adoption barriers, and proactively mitigate risk before it impacts retention
- Identify opportunities to expand value by aligning our solutions to evolving customer workflows and business challenges
- Build strong relationships with key stakeholders through regular touchpoints, strategic updates, and ongoing success planning
- Lead onboarding experiences and deliver impactful business reviews that connect product value to customer goals
- Collaborate cross‑functionally with Sales, Product, and Marketing to share insights, influence roadmap priorities, and amplify customer success stories
What You’ll Bring
- Curious, adaptable, and eager to learn
- Collaborative team player who listens actively and understands customer needs
- Proactive in engaging customers and driving outcomes
- Able to guide and educate customers without over‑directing solutions
- Strong presentation, verbal, and written communication skills
- Skilled at independent problem solving and troubleshooting
- Experience in Customer Success, Professional Services, Consulting, or Account Management in a customer‑facing role
What You’ll Experience
- Team: a culture where people show up for each other and do the right thing
- Reach: a truly global team solving complex, meaningful problems
- Opportunity: real growth opportunities, not just talk about them
- Technology: work at the intersection of legal expertise and cutting‑edge AI
- Impact: the chance to make an impact at scale, not just contribute
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Success Manager International employer: Litera
At Litera, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture, where every team member is valued and empowered to make a meaningful impact. With a focus on employee growth, we offer real opportunities for advancement while working at the forefront of legal technology and AI innovation. Our hybrid work model allows for flexibility, and our commitment to diversity ensures a supportive environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager International
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Litera. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Litera before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager International
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Litera:Your cover letter is your chance to shine! Tell us why you want to work at Litera specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Litera!
How to prepare for a job interview at Litera
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
