At a Glance
- Tasks: Support international customers, drive adoption, and ensure a seamless customer journey.
- Company: Litera is a leader in legal tech, enhancing efficiency for over 2.3 million professionals.
- Benefits: Enjoy health insurance, retirement plans, generous PTO, and a supportive work-life balance.
- Other info: Litera values diversity and offers career development opportunities in a collaborative environment.
- Why this job: Join a dynamic team focused on growth, innovation, and making a real impact in the legal world.
- Qualifications: 3+ years in Customer Success or related fields; strong communication and problem-solving skills required.
The predicted salary is between 36000 - 60000 € per year.
Job Description
Ready to Help Shape the Future of Legal Tech?
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we raise the Bar for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Your hybrid employment is designated as "Modified". While your primary work location will be your registered home address, you are required to be available for in-person attendance at strategic meetings, client visits, conferences, and team events for a minimum of 6 days per month. Travel expenses associated with these requirements will be reimbursed in accordance with company policy.
Why this Role Matters
This role drives customer growth and retention by ensuring small and mid-sized law firms realize measurable value from onboarding through renewal and beyond. You accelerate product adoption, increase end-user engagement, and translate data into insights that improve outcomes. Through strong cross-functional partnership and clear expectation setting, you deliver a consistent customer experience that directly impacts recurring revenue, satisfaction, and long-term loyalty.
What You’ll Deliver
- Partner with new and existing customers to lead onboarding, define success outcomes, and build tailored success plans that drive measurable value
- Analyze usage data to identify trends, remove adoption barriers, and proactively mitigate risk before it impacts retention
- Identify opportunities to expand value by aligning our solutions to evolving customer workflows and business challenges
- Build strong relationships with key stakeholders through regular touchpoints, strategic updates, and ongoing success planning
- Lead onboarding experiences and deliver impactful business reviews that connect product value to customer goals
- Collaborate cross-functionally with Sales, Product, and Marketing to share insights, influence roadmap priorities, and amplify customer success stories
What You’ll Bring
- Curious, adaptable, and eager to learn
- Collaborative team player who listens actively and understands customer needs
- Proactive in engaging customers and driving outcomes
- Able to guide and educate customers without over-directing solutions
- Strong presentation, verbal, and written communication skills
- Skilled at independent problem solving and troubleshooting
- Experience in Customer Success, Professional Services, Consulting, or Account Management in a customer-facing role
What You’ll Experience
- Team. A culture where people show up for each other and do the right thing
- Reach. A truly global team solving complex, meaningful problems
- Opportunity. Real growth opportunities, not just talk about them
- Technology. Work at the intersection of legal expertise and cutting-edge AI
- Impact. The chance to make an impact at scale, not just contribute
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-LjbffrCustomer Success Manager in London employer: Litera
At Litera, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. With a strong commitment to professional development, comprehensive benefits, and a dynamic global team, we provide an environment where your contributions truly matter. Join us in London to be part of a journey that amplifies impact in the legal technology space, ensuring a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Familiarise yourself with Litera's products and services. Understanding the legal tech landscape and how Litera's solutions benefit customers will help you engage effectively during interviews and demonstrate your passion for customer success.
✨Tip Number 2
Network with current or former employees of Litera on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to drive customer success. Highlight instances where you've improved customer satisfaction or increased product adoption, as these are key metrics for the role.
✨Tip Number 4
Stay updated on trends in the legal technology sector. Being knowledgeable about industry challenges and innovations will not only impress your interviewers but also show that you're proactive and genuinely interested in the field.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer success, consulting, or account management. Emphasise skills that align with the job description, such as strong communication and problem-solving abilities.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer success and your understanding of the legal tech industry. Use specific examples from your past experiences to demonstrate how you can add value to Litera.
Showcase Your Achievements:In your application, include quantifiable achievements that reflect your ability to drive customer satisfaction and revenue growth. This could be through successful renewals, upselling, or improving customer engagement.
Research Litera:Familiarise yourself with Litera's products and company culture. Mention specific tools or initiatives in your application that resonate with you, showing that you are genuinely interested in the role and the company.
How to prepare for a job interview at Litera
✨Understand the Company Culture
Before your interview, take some time to research Litera's company culture. They value collaboration, growth, and doing the right thing. Show that you align with these values by sharing examples from your past experiences.
✨Demonstrate Your Customer Success Skills
As a Customer Success Manager, you'll need to showcase your ability to build strong relationships and drive customer satisfaction. Prepare specific examples of how you've successfully managed customer accounts and improved their experience in previous roles.
✨Be Ready to Discuss Legal Tech
Since Litera operates in the legal technology space, it's beneficial to have a basic understanding of legal tech trends and challenges. Brush up on relevant topics and be prepared to discuss how your experience can contribute to their mission.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company goals. This not only shows your interest but also helps you assess if Litera is the right fit for you.
