At a Glance
- Tasks: Drive customer growth and retention for law firms through onboarding and tailored success plans.
- Company: Fast-growing legal tech company transforming how law firms operate.
- Benefits: Hybrid work model, professional development, and a supportive team culture.
- Other info: Join a diverse team with global reach and real growth opportunities.
- Why this job: Make a real impact in the legal tech space with cutting-edge AI solutions.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The BarTM️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Your hybrid employment is designated as "Modified." While your primary work location will be your registered home address, you are required to be available for in-person attendance at strategic meetings, client visits, conferences, and team events for a minimum of 6 days per month. Travel expenses associated with these requirements will be reimbursed in accordance with company policy.
Why this Role Matters
This role drives customer growth and retention by ensuring small and mid-sized law firms realize measurable value from onboarding through renewal and beyond. You accelerate product adoption, increase end-user engagement, and translate data into insights that improve outcomes. Through strong cross-functional partnership and clear expectation setting, you deliver a consistent customer experience that directly impacts recurring revenue, satisfaction, and long-term loyalty.
What You’ll Deliver
- Partner with new and existing customers to lead onboarding, define success outcomes, and build tailored success plans that drive measurable value
- Analyze usage data to identify trends, remove adoption barriers, and proactively mitigate risk before it impacts retention
- Identify opportunities to expand value by aligning our solutions to evolving customer workflows and business challenges
- Build strong relationships with key stakeholders through regular touchpoints, strategic updates, and ongoing success planning
- Lead onboarding experiences and deliver impactful business reviews that connect product value to customer goals
- Collaborate cross-functionally with Sales, Product, and Marketing to share insights, influence roadmap priorities, and amplify customer success stories
What You’ll Bring
Must-Haves:
- Curious, adaptable, and eager to learn
- Collaborative team player who listens actively and understands customer needs
- Proactive in engaging customers and driving outcomes
- Able to guide and educate customers without over-directing solutions
- Strong presentation, verbal, and written communication skills
- Skilled at independent problem solving and troubleshooting
- Experience in Customer Success, Professional Services, Consulting, or Account Management in a customer-facing role
We know great candidates don’t always check every box. If you’re excited about this role, we encourage you to apply.
What You’ll Experience
- Team. A culture where people show up for each other and do the right thing
- Reach. A truly global team solving complex, meaningful problems
- Opportunity. Real growth opportunities, not just talk about them
- Technology. Work at the intersection of legal expertise and cutting-edge AI
- Impact. The chance to make an impact at scale, not just contribute
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Us
Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.
Customer Success Manager International in London employer: Litera Group
At Litera, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees enjoy real growth opportunities within a global team dedicated to solving meaningful challenges in the legal tech space, all while benefiting from a hybrid work model that promotes work-life balance. With a commitment to diversity and inclusion, we create an environment where every team member can thrive and make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager International in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal tech space. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in customer success roles. When you get the chance to chat with potential employers, share these stories to demonstrate how you can add value to their team.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest. Tailor your message to show how your skills align with their needs, especially in driving customer growth and retention.
✨Tip Number 4
Apply through our website! We make it super easy for you to apply for roles like Customer Success Manager International. Plus, it shows you’re genuinely interested in being part of our team at Litera. Don’t miss out!
We think you need these skills to ace Customer Success Manager International in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing roles and how you've driven outcomes in previous positions. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role requires strong verbal and written communication, don’t shy away from demonstrating these skills in your application. Use clear, concise language and make sure your passion for helping customers shines through. We love a good story!
Highlight Your Problem-Solving Abilities:We’re looking for someone who can think on their feet and tackle challenges head-on. Share examples of how you've independently solved problems or improved processes in your past roles. This will show us you're proactive and ready to make an impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Litera Group
✨Know Your Customer Success Basics
Before the interview, brush up on the key principles of customer success. Understand how to drive customer growth and retention, as well as how to analyse usage data to identify trends. This will show that you’re not just familiar with the role but also passionate about making a real impact.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully solved customer issues or improved their experience. Highlight your independent problem-solving abilities and how you’ve guided customers without over-directing them. This will demonstrate your proactive approach and adaptability.
✨Engage with the Company’s Mission
Familiarise yourself with Litera’s mission to transform legal tech. Be ready to discuss how you can contribute to this vision, especially in terms of onboarding and driving product adoption. Showing genuine enthusiasm for their goals will set you apart from other candidates.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with Sales, Product, and Marketing, think of examples where you’ve successfully collaborated across teams. Be prepared to discuss how you can share insights and influence priorities, which is crucial for delivering a consistent customer experience.
