At a Glance
- Tasks: Drive customer growth and retention for law firms through onboarding and tailored success plans.
- Company: Join Litera, a leading legal tech company transforming the industry with AI and innovation.
- Benefits: Hybrid work model, competitive salary, professional development, and a supportive team culture.
- Other info: Diverse and inclusive environment with genuine growth opportunities.
- Why this job: Make a real impact in the legal tech space while collaborating with a global team.
- Qualifications: Customer-facing experience, strong communication skills, and a proactive, adaptable mindset.
The predicted salary is between 50000 - 60000 £ per year.
Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The BarTM️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
Your hybrid employment is designated as "Modified." While your primary work location will be your registered home address, you are required to be available for in-person attendance at strategic meetings, client visits, conferences, and team events for a minimum of 6 days per month. Travel expenses associated with these requirements will be reimbursed in accordance with company policy.
Why this Role Matters
This role drives customer growth and retention by ensuring small and mid-sized law firms realize measurable value from onboarding through renewal and beyond. You accelerate product adoption, increase end-user engagement, and translate data into insights that improve outcomes. Through strong cross-functional partnership and clear expectation setting, you deliver a consistent customer experience that directly impacts recurring revenue, satisfaction, and long-term loyalty.
What You’ll Deliver
- Partner with new and existing customers to lead onboarding, define success outcomes, and build tailored success plans that drive measurable value
- Analyze usage data to identify trends, remove adoption barriers, and proactively mitigate risk before it impacts retention
- Identify opportunities to expand value by aligning our solutions to evolving customer workflows and business challenges
- Build strong relationships with key stakeholders through regular touchpoints, strategic updates, and ongoing success planning
- Lead onboarding experiences and deliver impactful business reviews that connect product value to customer goals
- Collaborate cross-functionally with Sales, Product, and Marketing to share insights, influence roadmap priorities, and amplify customer success stories
What You’ll Bring
Must-Haves:
- Curious, adaptable, and eager to learn
- Collaborative team player who listens actively and understands customer needs
- Proactive in engaging customers and driving outcomes
- Able to guide and educate customers without over-directing solutions
- Strong presentation, verbal, and written communication skills
- Skilled at independent problem solving and troubleshooting
- Experience in Customer Success, Professional Services, Consulting, or Account Management in a customer-facing role
We know great candidates don’t always check every box. If you’re excited about this role, we encourage you to apply.
What You’ll Experience
- Team. A culture where people show up for each other and do the right thing
- Reach. A truly global team solving complex, meaningful problems
- Opportunity. Real growth opportunities, not just talk about them
- Technology. Work at the intersection of legal expertise and cutting-edge AI
- Impact. The chance to make an impact at scale, not just contribute
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Us
Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.
Customer Success Manager International employer: Litera Group
At Litera, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees enjoy real growth opportunities within a global team dedicated to solving meaningful challenges in the legal tech space, all while benefiting from a hybrid work model that promotes work-life balance. With a commitment to diversity and inclusion, we create an environment where every team member can thrive and make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager International
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal tech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your previous successes in customer success or account management. When you get the chance to chat with potential employers, share these stories to demonstrate how you can drive value for their customers.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly, express your interest, and ask about potential opportunities. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It not only makes it easier for us to track your application but also shows your genuine interest in joining our team at Litera.
We think you need these skills to ace Customer Success Manager International
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping law firms succeed and how you can contribute to our mission at Litera.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in Customer Success or similar roles. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so make sure your application is easy to read and gets straight to the good stuff about why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Litera Group
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand how to drive customer growth and retention, and be ready to discuss your experience in onboarding and building success plans. This will show that you’re not just familiar with the role but genuinely passionate about it.
✨Showcase Your Analytical Skills
Be prepared to talk about how you've used data to identify trends and improve customer outcomes in previous roles. Think of specific examples where you proactively mitigated risks or enhanced product adoption. This will demonstrate your ability to translate data into actionable insights.
✨Build Rapport with Your Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences at Litera and share your thoughts on customer engagement strategies. This will highlight your collaborative nature and eagerness to learn from others.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think through potential challenges you might face in the role and how you would address them. This will showcase your proactive approach and readiness to guide customers effectively.
