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- Tasks: Deliver exceptional customer service and manage vehicle bookings in a busy environment.
- Company: Join Listers SKODA, a leading family-owned motor retailer group.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts.
- Why this job: Be part of an exciting new dealership opening and make a real impact.
- Qualifications: Passion for customer service and previous experience in a similar role preferred.
- Other info: Full training provided, with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Listers SKODA Worcester is opening early 2026! Ahead of our new SKODA dealership opening by March 2026, we are recruiting for a Service Advisor to join our existing team in Worcester.
The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis with a day off in the week every other week. Salaries include basic salary plus a monthly bonus, with an OTE of £36,000. This is an exciting opportunity for an experienced Service Advisor to join the team ahead of our upcoming opening on Bromyard Road, Worcester.
Role and Responsibilities- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
SKODA Service Advisor in Worcester employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SKODA Service Advisor in Worcester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Listers SKODA. Understand their values, what they stand for, and how they treat their customers. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Service Advisor role and rehearse your responses. Focus on your customer service experience and how you've handled challenging situations in the past. We want you to shine!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. A well-presented appearance shows that you take the opportunity seriously and are ready to represent Listers SKODA.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace SKODA Service Advisor in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight any customer service experience and skills that match what we're looking for, like organisation and communication. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer service and how your previous experiences make you a great fit for our team. Keep it friendly and engaging – we love personality!
Show Off Your Skills: In your application, don’t forget to showcase any relevant skills or experiences, especially if you've worked in a busy environment before. If you have knowledge of dealer management systems, mention it! We appreciate all the details that set you apart.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to fill out all the necessary info in one go. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Listers
✨Know Your Stuff
Before the interview, brush up on your knowledge of SKODA and the automotive industry. Familiarise yourself with their latest models, services, and any recent news. This will show your genuine interest in the brand and help you answer questions confidently.
✨Customer Service Focus
As a Service Advisor, customer satisfaction is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you can demonstrate your ability to build rapport and handle challenging situations effectively.
✨Team Player Mindset
This role requires working closely with various departments. Be ready to discuss how you’ve collaborated with others in previous jobs. Highlight your communication skills and how you ensure smooth workflows, especially in busy environments.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
