At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts on various services.
- Other info: Be part of a supportive team with exciting company events and incentives.
- Why this job: Kickstart your career in the automotive industry with full training and growth opportunities.
- Qualifications: Passion for customer service and strong organisational skills are essential.
The predicted salary is between 28000 - 32980 € per year.
We are recruiting for a Trainee Service Advisor to join our Volvo Dealership in Leamington Spa. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include a basic salary of £28,000 plus a monthly bonus, with an OTE of £32,980.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Trainee Customer Service Advisor in Warwick employer: Listers
Listers Group is an exceptional employer, offering a supportive and dynamic work environment at our Volvo Dealership in Leamington Spa. With a strong focus on employee growth, we provide comprehensive training, competitive salaries, and a range of benefits including wellness programmes and staff discounts, ensuring that our team members thrive both personally and professionally. Join us to be part of a family-owned business that values its employees and fosters a culture of excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Customer Service Advisor in Warwick
✨Tip Number 1
Get to know the company! Research Listers Group and their values. When you show up for an interview, drop in some knowledge about their history or recent achievements. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to highlight your passion for delivering excellent service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional when you arrive for your interview. It shows you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest!
We think you need these skills to ace Trainee Customer Service Advisor in Warwick
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering top-notch customer service in your application. We want to see that you genuinely care about making customers happy and can build rapport quickly.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Trainee Customer Service Advisor role. We love seeing candidates who put in the effort!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Listers
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle different customer scenarios, especially in a busy environment. Think about examples from your past experiences that showcase your ability to deliver high levels of customer satisfaction.
✨Show Your Team Spirit
Since this role involves working as part of a team, be prepared to talk about your teamwork skills. Share specific instances where you collaborated with others to achieve a common goal, and highlight how you can contribute to a positive team dynamic.
✨Demonstrate Your Organisational Skills
The job requires good organisation and administrative skills. Come equipped with examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised, especially in a fast-paced setting.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might want to ask about the training process, team culture, or how success is measured in the position.
