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- Tasks: Lead the Service department to deliver exceptional customer care and maximise performance.
- Company: Join Listers, a top family-owned motor retailer with a prestigious reputation.
- Benefits: OTE of £55,000+, company car, 33 days holiday, and wellness programmes.
- Why this job: Make a real impact in a premium brand environment with excellent career growth.
- Qualifications: Motor trade experience and strong leadership skills are essential.
- Other info: Enjoy discounts on retailers, restaurants, and exclusive company events.
The predicted salary is between 42000 - 66000 £ per year.
We are currently recruiting for a high achieving Service Manager for our Volvo Dealership based in Worcester. Benefits include an OTE of £55,000 + and use of a company car. The hours of work are Monday - Friday, 8am - 6pm as well as working Saturdays on a rota basis.
The aim is to deliver and exceed customer expectation and satisfaction; customer care is paramount within this role as you will be leading from the front to ensure that our customers receive the best aftersales experience.
Role and Responsibilities:- To ensure the efficient and profitable operation of the Service department
- To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
- To ensure that all manufacturers policies and procedures are adhered to
- Planning, forecasting and delivering sales targets
- Managing and development of the team
- Growing Workshop utilisation and efficiency
- Exceeding Customer satisfaction
- Managing the smooth running and day to day activity of the Service Department
- Reporting directly to the Head of Business
This role would ideally suit someone who has previously worked as an Assistant Service Manager, or as an experienced Service Manager and is looking to move into a premium brand and Listers for better career and reward opportunities. Unlimited confidence, resilience, drive, energy and talent are essential. A well-presented individual with a desire, character and attitude to succeed. The ability to quickly establish and build rapport with our customers is crucial. Motor trade experience is essential; full support and ongoing training will be provided.
What we offer:- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. Our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Volvo Service Manager employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volvo Service Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor trade and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them that you understand their commitment to customer satisfaction and how you can contribute to exceeding those expectations. We want to see your passion for the role!
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience as an Assistant Service Manager or Service Manager makes you the perfect fit for this premium brand. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Volvo Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in the motor trade and any previous management roles. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer care and how you plan to exceed expectations at our dealership. Let us know why you're the perfect fit for Listers.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it’s improving customer satisfaction scores or boosting sales, we love to see quantifiable results that demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Listers
✨Know Your Stuff
Make sure you brush up on your knowledge of Volvo vehicles and the latest industry trends. Being able to discuss specific models, features, and customer service strategies will show that you're genuinely interested and well-prepared.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them and improved performance. This will demonstrate your capability to lead from the front.
✨Customer Care is Key
Since customer satisfaction is paramount, think of instances where you've gone above and beyond for customers. Be ready to share these stories during the interview to highlight your commitment to excellent service.
✨Ask Insightful Questions
Prepare some thoughtful questions about the dealership's goals, team dynamics, and customer care strategies. This not only shows your interest but also helps you gauge if the company aligns with your values and career aspirations.
