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For Companies At a Glance
- Tasks: Lead and develop the Aftersales team to exceed customer expectations.
- Company: Join Listers Group, a top family-owned motor retailer in the UK since 1979.
- Benefits: Enjoy 33 days holiday, company car options, wellness programmes, and exclusive discounts.
- Why this job: Be part of a dynamic team driving customer satisfaction in a premium brand environment.
- Qualifications: Experience in service management is preferred, but full training is provided.
- Other info: Opportunities for professional qualifications and career growth await you!
The predicted salary is between 36000 - 60000 £ per year.
Job Introduction
We are looking for an Aftersales Manager with a wealth of experience, preferably within a main dealer environment, to join our team at Volvo Worcester.
Working hours are Monday to Friday, 8am to 6pm. Benefits include the use of a company car with the option of an electric vehicle if you require and a basic of £45,000 OTE of up to £65,000.
In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.
Role and Responsibilities
- Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance.
- Planning, forecasting and delivering sales targets.
- Growing workshop utilisation and efficiency.
- Responsible for your own budget, you will relish the opportunity to drive the business forward.
- Working closely with other department managers to drive the overall centre performance.
About you
- This role would ideally suit someone who is currently a Service Manager, Assistant Aftersales Manager or a current Aftersales Manager wanting a new challenge within a Premium brand.
- You will have the drive and talent to push the department forward; working to achieve agreed KPIs and brand standards.
- You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction.
- In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.
Volvo Aftersales Manager in Worcester employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volvo Aftersales Manager in Worcester
✨Tip Number 1
Familiarise yourself with Volvo's brand values and customer service standards. Understanding what makes Volvo unique will help you align your management style with their expectations, showcasing your commitment to the brand during any discussions.
✨Tip Number 2
Network with current or former employees of Volvo or similar automotive brands. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles. Highlighting your leadership skills and results-driven approach will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in the automotive industry, particularly in aftersales services. Demonstrating your knowledge of current market dynamics and customer expectations can set you apart as a candidate who is proactive and informed.
We think you need these skills to ace Volvo Aftersales Manager in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales management, particularly within a main dealer environment. Emphasise your achievements in customer satisfaction and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Volvo brand and your understanding of the role. Mention specific examples of how you've exceeded customer expectations and driven team performance in previous positions.
Highlight Key Skills: In your application, focus on key skills such as management, coaching, sales forecasting, and budget management. Use concrete examples to demonstrate how you've successfully applied these skills in past roles.
Show Enthusiasm for the Role: Convey your enthusiasm for the Aftersales Manager position at Volvo Worcester. Discuss why you are excited about the opportunity to lead a team and improve customer service, and how you align with the company's values.
How to prepare for a job interview at Listers
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Be prepared to discuss your management style and provide examples of how you've successfully coached and developed staff in the past.
✨Demonstrate Customer-Centric Thinking
Customer care is crucial for this role. Share specific instances where you exceeded customer expectations or improved service delivery, highlighting your commitment to customer satisfaction.
✨Prepare for Financial Discussions
Since you'll be responsible for your own budget, brush up on your financial acumen. Be ready to talk about how you've managed budgets in previous roles and how you plan to drive profitability.
✨Know the Brand Inside Out
Familiarise yourself with Volvo's values and products. Showing genuine passion for the brand can set you apart from other candidates, so be prepared to discuss why you want to work specifically with Volvo.
