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- Tasks: Lead and develop a team to deliver exceptional customer service in our aftersales department.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 33 days holiday, company car, wellness programme, and staff discounts.
- Why this job: Make a real impact in a premium brand environment with excellent career growth.
- Qualifications: Experience in service management or a passion for the automotive industry is preferred.
- Other info: Full training provided; dynamic team culture with exciting company events.
The predicted salary is between 36000 - 60000 £ per year.
Job Introduction We are looking for an Aftersales Manager with a wealth of experience, preferably within a main dealer environment, to join our team at Volvo Worcester. Working hours are Monday to Friday, 8am to 6pm. Benefits include the use of a company car with the option of an electric vehicle if you require and a basic of £45,000 OTE of up to £65,000. In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience. Role and Responsibilities Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance. Planning, forecasting and delivering sales targets. Growing workshop utilisation and efficiency. Responsible for your own budget, you will relish the opportunity to drive the business forward. Working closely with other department managers to drive the overall centre performance. About you This role would ideally suit someone who is currently a Service Manager, Assistant Aftersales Manager or a current Aftersales Manager wanting a new challenge within a Premium brand. You will have the drive and talent to push the department forward; working to achieve agreed KPIs and brand standards. You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction. In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided. What we offer 33 days holiday including bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits
discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Company Events Why Listers? Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.
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Volvo Aftersales Manager employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volvo Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Volvo. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Volvo’s values and recent news. Show us you’re not just passionate about cars but also about the brand itself. Tailor your answers to reflect how you can contribute to their mission of exceeding customer expectations.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your management experience and how you’ve driven performance in previous roles. We want to hear about your winning mentality!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Volvo Worcester. Let’s get you that dream job!
We think you need these skills to ace Volvo Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing teams, achieving sales targets, and delivering exceptional customer service. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how you can contribute to our team at Volvo Worcester. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven performance or improved customer satisfaction in previous roles. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Listers
✨Know Your Numbers
As an Aftersales Manager, you'll need to be on top of your KPIs and financials. Before the interview, brush up on your past performance metrics and be ready to discuss how you've driven sales and improved customer satisfaction in previous roles.
✨Showcase Your Leadership Skills
This role requires strong management and coaching abilities. Prepare examples of how you've successfully led teams, developed staff, and fostered a positive work environment. Highlight any specific training or mentoring initiatives you've implemented.
✨Understand the Brand
Familiarise yourself with Volvo's values and customer service standards. Be prepared to discuss how you can align your management style with their brand ethos and how you plan to enhance the customer experience at Volvo Worcester.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the dealership's goals, team dynamics, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.