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- Tasks: Join our team as a Service Advisor, booking vehicles and ensuring top-notch customer service.
- Company: Listers Group is a leading family-owned motor retailer in the UK, representing prestigious car brands.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and free parking.
- Why this job: Be part of a supportive team with opportunities for growth in the automotive industry.
- Qualifications: Passion for customer service and previous experience in a similar role preferred but not essential.
- Other info: Full training provided; flexible working hours with a rota for Saturdays.
The predicted salary is between 29000 - 36000 £ per year.
We are recruiting for a Service Advisor to join our VW Dealership in Worcester. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Basic Salary up to £29,000 with OTE up to £36,000 plus benefits.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
Role and Responsibilities- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers. A well-presented individual with a desire, attitude and character to succeed. Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives. You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Volkswagen Service Advisor employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volkswagen Service Advisor
✨Tip Number 1
Familiarise yourself with Volkswagen's customer service standards and values. Understanding their approach to customer satisfaction will help you align your responses during the interview, showcasing that you are a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you successfully handled customer complaints or upsold services. This will demonstrate your ability to thrive in a busy environment and meet targets effectively.
✨Tip Number 3
Research the latest trends in the automotive industry, particularly around customer service and technology. Being knowledgeable about current developments can set you apart and show your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of the dealership if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Volkswagen Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in the automotive industry. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've successfully met targets or improved customer satisfaction in past roles.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate effectively with customers and team members. Provide examples of how you've built rapport and handled customer inquiries or complaints.
Highlight Organisational Skills: Demonstrate your organisational abilities by mentioning any experience you have in managing schedules or workflows. This is crucial for the Service Advisor role, so be sure to include relevant examples.
How to prepare for a job interview at Listers
✨Show Your Customer Service Skills
As a Service Advisor, your ability to deliver excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully resolved customer issues or exceeded their expectations.
✨Demonstrate Teamwork
This role requires working closely with various departments. Highlight your experience in collaborative environments and how you contributed to team success, especially in high-pressure situations.
✨Know the Brand
Familiarise yourself with Volkswagen's values and services. Showing that you understand the brand and its commitment to quality can set you apart from other candidates.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Service Advisor, such as handling difficult customers or managing multiple tasks. Prepare your responses to demonstrate your problem-solving skills and ability to prioritise effectively.
