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For Companies At a Glance
- Tasks: Engage with customers online and ensure they receive the best experience possible.
- Company: Join a leading automotive brand with a focus on customer satisfaction.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on car servicing.
- Why this job: Be part of a dynamic team and grow your career in the motor industry.
- Qualifications: Experience in sales and customer service, with strong communication skills.
- Other info: Remote work options available for weekend shifts and excellent development opportunities.
The predicted salary is between 25500 - 34500 £ per year.
We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes‑Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’. You’ll normally work between 08:30 and 18:00, Monday to Friday. The role includes a 1-in-3 weekend rota, with time off in lieu to keep your working hours balanced based on an average 41.33 hour working week. Remote working is available for weekend rota shifts. The basic salary is £25,500 with an OTE of £34,500.
Role and responsibilities include:
- Contact customers who enquire via the Mercedes‑Benz website within given timescales.
- Identify customer requirements and pass on leads to the Sales Team for follow up.
- Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed.
- Accurately administer details of conversations on our Dealer Management System.
- Record contact and outcomes with customers on Enquiry Management Systems accurately to achieve Brand standards.
- Validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy.
- Promote other services and products as appropriate.
What we are looking for:
- Experience in dealership sales and aftersales environments.
- Ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS.
- Good administrative knowledge.
- Track record of achievement in both sales and customer service.
- Ability to follow a compliant process, and to communicate over telephone and email in a professional manner.
- Ability to engage customers and build relationships.
- Genuine interest and passion for the motor industry, keeping abreast of developments.
- Numerate and analytical with strong attention to detail and possessing intermediate IT skills.
- Embraces new ideas and thinking; eager to learn and develop themselves.
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In‑house, manufacturer & professional qualifications.
- Free Parking / On‑site Parking.
- Company Events.
Trainee Digital Sales Advisor employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Digital Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz and their values, products, and services. This way, when you chat with them, you can show off your knowledge and passion for the motor industry.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers over the phone and email, it’s crucial to sound professional and friendly. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive! When you apply through our website, make sure to follow up with a quick email or call. It shows you're genuinely interested and eager to join the team, which can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for learning! Mention any relevant courses or training you've done, especially in sales or customer service. This will highlight your commitment to personal development and align with what they’re looking for.
We think you need these skills to ace Trainee Digital Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Trainee Digital Sales Advisor role. Highlight any customer service or sales experience you have, and don’t forget to mention your passion for the motor industry!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since this role involves engaging with customers, make sure your written application showcases your communication skills. Use clear and concise language, and don’t hesitate to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Listers
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and the specific services offered by Mercedes-Benz. Familiarise yourself with their website and any recent news or developments. This will not only impress your interviewers but also help you engage more effectively with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service or sales. Think about how you identified customer needs and provided solutions. Being able to articulate these experiences will demonstrate your ability to deliver the 'Best Customer Experience' they’re looking for.
✨Practice Your Communication
Since the role involves a lot of communication over the phone and via email, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with the format and ensure you come across as confident and courteous.
✨Be Ready to Discuss Data Management
The job requires accurate administration of customer details and conversations. Brush up on your knowledge of Dealer Management Systems and be prepared to discuss how you’ve used similar systems in the past. Highlight your attention to detail and organisational skills to show you can handle this aspect of the role.
