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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts.
- Why this job: Be part of a dynamic team and kickstart your career in the automotive industry.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Full training provided; great opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Service Advisor to join our Lexus Dealership in Cheltenham. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £36,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Service Advisor in Swindon employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Swindon
✨Tip Number 1
Get to know the company before your interview! Research Listers Group and their values, especially their commitment to customer service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations with customers, like dealing with complaints or upselling services. Being prepared will boost your confidence and show that you can deliver the high levels of service they expect.
✨Tip Number 3
Network with current employees if you can! Reach out on LinkedIn or through mutual connections to get insights about the role and the work culture. This could give you an edge in your interview and help you make a great impression.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor in Swindon
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond to keep customers happy, especially in busy environments like ours.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the role of Service Advisor. Mention specific skills and experiences that align with what we’re looking for.
Be Professional Yet Personable: We love a well-presented individual! While you should maintain professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who can build rapport with our customers easily.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Listers
✨Know Your Customer Service Basics
As a Service Advisor, you'll need to showcase your customer service skills. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples from your past experiences that highlight your ability to build rapport and deliver excellent service.
✨Familiarise Yourself with the Role
Take some time to understand the specific responsibilities of a Service Advisor in a car dealership. Research the workflow of booking vehicles, liaising with workshops, and upselling services. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Target-Related Questions
Since hitting targets is crucial in this role, be prepared to discuss how you've met or exceeded targets in previous positions. Think of specific metrics or achievements that you can share, as this will show your potential employer that you're results-driven and capable of contributing to their success.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Make sure to dress smartly and professionally for your interview. A well-presented appearance will not only boost your confidence but also reflect your understanding of the importance of presentation in the automotive industry.
