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- Tasks: Lead the Service department to deliver exceptional customer experiences and maximise performance.
- Company: Join Listers, a leading family-owned motor retailer with a strong team culture.
- Benefits: OTE of £55,000, company car, 25 days holiday, and wellness programmes.
- Other info: Enjoy discounts, loyalty incentives, and opportunities for professional development.
- Why this job: Make a real impact in a dynamic environment while growing your career in the automotive industry.
- Qualifications: Experience in service roles preferred, but full training provided for the right candidate.
We are currently recruiting for a high achieving Service Manager for our Toyota Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 8am - 6pm as well as working Saturdays on a rota basis. Benefits include an OTE of £55,000 and use of a company car.
In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.
Role and Responsibilities- To ensure the efficient and profitable operation of the Service department
- To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
- To ensure that all manufacturers policies and procedure are adhered
- Planning, forecasting and delivering sales targets
- Managing and development of the team
- Growing Workshop utilisation and efficiency
- Exceeding Customer satisfaction
- Managing the smooth running and day to day activity of the Service Department
This role would ideally suit someone who has previously worked as a Senior Service Advisor, Assistant Service Manager, Parts Manager, or as an experienced Service Manager and is looking to Listers for better career and reward opportunities. Unlimited confidence, resilience, drive, energy and talent. A well-presented individual with a desire, character and attitude to succeed. The ability to quickly establish and build rapport with our customers. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Service Manager in Stratford-upon-Avon employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience in service management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Listers tick and be ready to share how your experience aligns with their mission of exceeding customer expectations.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight examples where you've successfully managed teams or improved service efficiency. This will demonstrate that you’re ready to lead from the front.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Listers family.
We think you need these skills to ace Service Manager in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your relevant experience, especially if you've worked in similar positions like Senior Service Advisor or Assistant Service Manager. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you plan to exceed customer expectations at our dealership. Let us know why you're the perfect fit for our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it’s improving customer satisfaction scores or boosting sales, we love to see how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll get all the latest updates about your application status directly from us!
How to prepare for a job interview at Listers
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with Toyota's values and customer service standards, as this will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team, so be prepared to discuss your leadership style and past experiences. Think of examples where you've successfully managed a team or improved customer satisfaction, and be ready to share these stories during the interview.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the dealership's goals, team dynamics, and customer service strategies. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Dress to Impress
First impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. A well-presented appearance can set a positive tone for the rest of the interview.