At a Glance
- Tasks: Lead a dynamic sales team and drive customer satisfaction in a vibrant dealership.
- Company: Join Listers, a top family-owned motor retailer with a supportive culture.
- Benefits: Enjoy 25 days holiday, company car, wellness programmes, and exclusive discounts.
- Other info: Full training provided; excellent opportunities for career advancement.
- Why this job: Make an impact in the automotive industry while growing your career.
- Qualifications: Sales experience preferred, but passion and drive are what we value most.
We are currently recruiting for a Retail Manager to join our Volkswagen Dealership in Stratford-upon-Avon. The working hours are Monday to Saturday, with a day off in the week and working Sundays on a rota basis (8.30 to 6pm Monday to Friday, 9am to 5pm on Saturdays and 10am to 5pm on Sundays). Benefits include the use of a company car and an OTE of £62,200.
Role and Responsibilities
- Grow all aspects of sales gross profit, specialising in finance, insurance and value added products.
- Be at the core of customer enquiries and assist in developing the sales team.
- Discuss the financial requirements of our customers.
- Advise customers on finance, insurance, warranties and other services offered by our dealerships.
- Ensure customers have a clear understanding of obligations they are entering into.
- Work closely with members of the sales team and provide coaching and assistance.
- Propose financial agreements to our nominated lenders.
- Ensure that all documentation is accurate and FCA compliant.
About you
- You may be an existing retail manager, sales manager, sales controller or looking for your first step into management.
- You will be confident in discussing and identifying individual/company requirements.
- Have an outstanding record of sales achievement with exceptional finance sales performance.
- Highly organised to ensure that all company, manufacturer and finance house paperwork is correct and FCA compliant.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Retail Manager in Stratford-upon-Avon employer: Listers
Listers Group is an exceptional employer, offering a supportive and dynamic work environment in Stratford-upon-Avon. With a strong focus on employee growth, we provide comprehensive training, wellness programmes, and generous benefits including a company car and competitive OTE of £62,200. Our commitment to fostering a collaborative culture ensures that every team member can thrive and contribute to our success in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager in Stratford-upon-Avon
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Listers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Listers!
We think you need these skills to ace Retail Manager in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Listers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Listers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Listers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Listers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
