At a Glance
- Tasks: Lead the Service department to deliver exceptional customer care and maximise performance.
- Company: Join Listers, a top family-owned motor retailer with a strong reputation.
- Benefits: OTE of £60,000, company car, 33 days holiday, and wellness programmes.
- Other info: Enjoy ongoing training, career growth, and fantastic team events.
- Why this job: Be part of a prestigious brand and make a real impact in customer satisfaction.
- Qualifications: Experience in the motor trade and strong leadership skills required.
The predicted salary is between 42000 - 48000 £ per year.
We are currently recruiting for a high achieving Service Manager for our Volvo Dealership based in Worcester. Benefits include an OTE of £60,000 and use of a company car. The hours of work are Monday - Friday, 8am - 6pm as well as working Saturdays on a rota basis. The aim is to deliver and exceed customer expectation and satisfaction; customer care is paramount within this role as you will be leading from the front to ensure that our customers receive the best aftersales experience.
Role and Responsibilities
- To ensure the efficient and profitable operation of the Service department
- To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
- To ensure that all manufacturers policies and procedures are adhered to
- Planning, forecasting and delivering sales targets
- Managing and development of the team
- Growing Workshop utilisation and efficiency
- Exceeding Customer satisfaction
- Managing the smooth running and day to day activity of the Service Department
- Reporting directly to the Head of Business
About you
This role would ideally suit someone who has previously worked as an Assistant Service Manager, or as an experienced Service Manager and is looking to move into a premium brand and Listers for better career and reward opportunities. Unlimited confidence, resilience, drive, energy and talent are essential. A well-presented individual with a desire, character and attitude to succeed. The ability to quickly establish and build rapport with our customers is crucial. Motor trade experience is essential; full support and ongoing training will be provided.
What we offer
- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. Our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Volvo Service Manager in St. Johns employer: Listers
Listers Group is an exceptional employer, offering a supportive and dynamic work environment for those in the automotive sector. With competitive benefits such as an OTE of £60,000, generous holiday allowance, and opportunities for professional development, employees are encouraged to thrive and grow within the company. Located in Worcester, our dealership fosters a culture of excellence and customer satisfaction, making it an ideal place for passionate individuals to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Volvo Service Manager in St. Johns
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what makes Listers tick and how you can contribute to exceeding customer expectations in the Service department.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience as an Assistant Service Manager or Service Manager has prepared you for this role. Highlight your achievements and how they align with the goals of the dealership.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're serious about joining the Listers family and ready to take your career to the next level.
We think you need these skills to ace Volvo Service Manager in St. Johns
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in the motor trade and any leadership roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Volvo dealership. Share your passion for customer care and how you plan to exceed expectations.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it's improving customer satisfaction scores or boosting sales, we want to know how you've made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and you'll be one step closer to joining our fantastic team at Listers!
How to prepare for a job interview at Listers
✨Know Your Stuff
Make sure you brush up on your knowledge of Volvo and the automotive industry. Familiarise yourself with their latest models, technologies, and customer service standards. This will show that you're genuinely interested in the brand and can lead discussions about how to enhance customer satisfaction.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them and improved performance. Be ready to discuss your approach to training and developing staff, as this is crucial for maximising departmental performance.
✨Customer Care is Key
Since customer satisfaction is paramount, think of specific instances where you've gone above and beyond for customers. Be prepared to share these stories during the interview, highlighting your ability to build rapport and resolve issues effectively.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the dealership's goals, team dynamics, and how they measure success in the service department. This not only shows your interest but also helps you assess if the role aligns with your career aspirations.
