Job Description
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Job IntroductionWe are recruiting for a Service Advisor to join our Skoda Dealership in Worcester.
The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
Salaries include basic salary plus a monthly bonus, with an OTE of £39,600.Role and ResponsibilitiesYou will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services. Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workloadMeeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About youYou will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customersA well-presented individual with a desire, attitude and character to succeedPrevious experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectivesYou will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer25 days holiday plus bank holidaysCompany PensionWellness ProgrammeSick PayGroup life insuranceStaff discount on car servicingListers Benefits discounts on retailers, restaurants, cinemas & holidaysLong service and loyalty incentivesStaff referral schemeIn-house, manufacturer & professional qualificationsFree Parking / On-site ParkingCompany EventsWhy Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. xrnqpay If you are looking for similar motor trade jobs you can also join our Talent Bank.
Skoda Service Advisor in Solihull employer: Listers
At our MG Dealership in Solihull, we pride ourselves on being an excellent employer that values the growth and development of our team. With a supportive work culture, competitive salary, and a range of benefits including a wellness programme and staff discounts, we ensure our employees feel valued and motivated. Join us to be part of a dynamic environment where your contributions directly impact our success and where you can advance your career in the automotive industry.
