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- Tasks: Lead and develop the Aftersales team to exceed customer expectations and achieve sales targets.
- Company: Join Listers Group, a top family-owned motor retailer in the UK since 1979.
- Benefits: Enjoy 33 days holiday, company car, wellness programmes, and exclusive staff discounts.
- Why this job: Be part of a dynamic team that values customer care and personal growth in the automotive industry.
- Qualifications: Experience in a similar role is preferred, but full training will be provided.
- Other info: Opportunity to work with prestigious car brands and advance your career in the motor trade.
The predicted salary is between 42000 - 84000 £ per year.
We are currently recruiting for a high achieving Aftersales Manager for our Skoda Dealership based in Coventry. Working hours are Monday to Friday, 8am to 6pm and one in three Saturdays 8:30am to 1pm. Benefits include the use of a company car and an OTE of up to £60,000.
In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.
Role and Responsibilities- Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance.
- Planning, forecasting and delivering sales targets.
- Growing workshop utilisation and efficiency.
- Responsible for your own budget, you will relish the opportunity to drive the business forward.
- Working closely with other department managers to drive the overall centre performance.
This role would ideally suit someone who has previously worked as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager or experienced Aftersales Manager. You will have the drive and talent to push the department forward; working to achieve agreed KPIs and brand standards. You must be able to demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction. In addition, you need to have strong management and leadership skills, a winning mentality and a real passion for the brand. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Skoda Aftersales Manager in Coventry employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skoda Aftersales Manager in Coventry
✨Tip Number 1
Network with professionals in the automotive industry, especially those who have experience in aftersales management. Attend local car shows or dealership events in Coventry to make connections that could help you learn more about the role and potentially get a referral.
✨Tip Number 2
Research the Skoda brand thoroughly, including their latest models and customer service initiatives. Being knowledgeable about the brand will not only impress during interviews but also show your genuine interest in the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles. Highlighting your leadership skills and results-driven mindset will resonate well with the hiring managers.
✨Tip Number 4
Familiarise yourself with the key performance indicators (KPIs) relevant to aftersales management. Understanding these metrics will allow you to speak confidently about how you can contribute to achieving and exceeding them in your new role.
We think you need these skills to ace Skoda Aftersales Manager in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales management or similar roles. Emphasise any achievements related to customer satisfaction, team leadership, and sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of customer care. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Leadership Skills: In your application, focus on your management and coaching abilities. Provide examples of how you've developed teams and improved performance in past positions.
Showcase Results: Quantify your achievements where possible. For instance, mention any KPIs you have met or exceeded, and how you contributed to the overall success of your previous dealerships.
How to prepare for a job interview at Listers
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Be prepared to discuss your previous management experiences and how you've successfully coached and developed staff in the past. Highlight specific examples where your leadership made a difference.
✨Demonstrate Customer-Centric Thinking
Customer care is crucial for this role. Prepare to share instances where you went above and beyond to ensure customer satisfaction. Discuss how you plan to maintain high service standards and exceed customer expectations in your new role.
✨Know Your Numbers
You’ll be responsible for budgets and sales targets. Familiarise yourself with key performance indicators (KPIs) relevant to the automotive industry. Be ready to talk about how you've achieved or exceeded targets in previous roles and your strategies for driving business growth.
✨Research the Brand
Understanding Skoda and its values will give you an edge. Research the brand's history, current models, and market position. Be prepared to discuss how your passion for the brand aligns with their goals and how you can contribute to their success.
