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- Tasks: Lead the Service department to deliver exceptional customer experiences and maximise performance.
- Company: Join Listers, a leading family-owned motor retailer with a strong team culture.
- Benefits: Enjoy a competitive salary, company car, 25 days holiday, and wellness programmes.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact in the automotive industry while growing your career.
- Qualifications: Experience in service roles preferred, but full training is provided.
The predicted salary is between 35000 - 35000 £ per year.
We are currently recruiting for a high achieving Service Manager for our Toyota Dealership based in Lincoln. The hours of work are Monday - Friday, 8am to 6pm as well as working 1 in 3 Saturdays 8am to 1pm. Benefits include a basic salary of £35,000 and OTE of £58,000 and use of a company car.
In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.
Role and Responsibilities
- To ensure the efficient and profitable operation of the Service department
- To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
- To ensure that all manufacturers policies and procedure are adhered
- Planning, forecasting and delivering sales targets
- Managing and development of the team
- Growing Workshop utilisation and efficiency
- Exceeding Customer satisfaction
- Managing the smooth running and day to day activity of the Service Department
About you
This role would ideally suit someone who has previously worked as a Senior Service Advisor, Assistant Service Manager, Parts Manager, or as an experienced Service Manager and is looking to Listers for better career and reward opportunities. Unlimited confidence, resilience, drive, energy and talent. A well-presented individual with a desire, character and attitude to succeed. The ability to quickly establish and build rapport with our customers. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Service Manager in Skellingthorpe employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Skellingthorpe
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since customer care is key at Listers, think about how you can demonstrate your commitment to exceeding customer expectations during your chat with them.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've successfully managed teams in the past and how you plan to drive performance in the Service department. We want to see that you can lead from the front!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Listers family and ready to take your career to the next level.
We think you need these skills to ace Service Manager in Skellingthorpe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your relevant experience in customer service and team management, and don’t forget to mention any automotive industry experience you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer care and how you plan to exceed customer expectations at our dealership. Keep it engaging and personal.
Showcase Your Achievements: When detailing your previous roles, focus on your achievements. Did you improve customer satisfaction scores or boost sales? We want to see how you’ve made a difference in your past positions!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Listers
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with Toyota's latest models and technologies, as well as any recent news about the company. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them and improved performance. Be ready to discuss your approach to customer service and how you plan to exceed customer expectations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific instances where you've dealt with customer complaints or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, when they ask if you have any questions, don’t just say no! Prepare thoughtful questions about the dealership's goals, team dynamics, and customer service strategies. This not only shows your interest but also helps you gauge if this is the right fit for you.