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- Tasks: Lead a team to deliver exceptional customer service in a busy Audi dealership.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, company car, wellness programme, and staff discounts.
- Why this job: Make a real impact in customer satisfaction while advancing your career in the motor trade.
- Qualifications: Experience in the motor trade or a desire to step into management.
- Other info: Dynamic work environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 48000 £ per year.
We are recruiting for a Service Team Leader to join our Audi Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays (until 1pm) on a rota basis. Salaries include basic salary plus a monthly bonus and a company car, with an OTE of £46,000.
Role and Responsibilities
- Customer care is of paramount importance within this role as you will be responsible for ensuring that customers receive the best possible service experience.
- We are currently looking to recruit a Service Team Leader with a motor trade background.
- This is an important role supporting the Service Manager.
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
- Booking in vehicles
- Greeting customers
- Informing them of progress
- Organising works authorisation
- Managing a small team of Technicians
- Liaising with the workshop and other internal departments.
You are likely to be experienced in either a similar role aspiring to join the group, or in a Service Advisor / Workshop role looking for your first step into management.
What we offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Service Team Leader employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for a Service Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer care during interviews. Share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate that you’re the right fit for ensuring high levels of customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Team Leader role. Highlight your motor trade experience and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it's exceeding targets or improving customer satisfaction, we love to see how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and you'll be one step closer to joining our fantastic team at Listers!
How to prepare for a job interview at Listers
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and customer service principles. Familiarise yourself with the latest trends in the automotive industry, especially those relevant to Audi. This will show that you're not just interested in the role but also passionate about the field.
✨Showcase Your Leadership Skills
As a Service Team Leader, you'll need to manage a small team of Technicians. Prepare examples from your past experiences where you've successfully led a team or improved workflow. Highlight your ability to motivate others and handle challenges effectively.
✨Customer Care is Key
Since customer satisfaction is paramount, think of specific instances where you've gone above and beyond for a customer. Be ready to discuss how you would ensure a top-notch service experience for clients at the dealership.
✨Ask Smart Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the dealership's approach to customer service, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
