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For Companies At a Glance
- Tasks: Book vehicles for maintenance, provide seamless customer service, and liaise with workshop teams.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and career development opportunities.
- Why this job: Be part of a dynamic team delivering excellent customer service in a fast-paced environment.
- Qualifications: Passion for customer service and good organisational skills; experience preferred but not essential.
- Other info: Full training provided, with excellent career growth and support for your aspirations.
Job Introduction
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
We are recruiting for a Service Advisor to join our Toyota Dealership in Grantham. The hours of work are Monday – Friday, 08:00 – 18:00 as well as working 1in 3 Saturdays 08:00 – 13:00.
Excellent basic salary with an OTE of up to £39,200 plus benefits.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
Role and Responsibilities
Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time. About you
You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
A well-presented individual with a desire, attitude and character to succeed
Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.What we offer
25 days holiday plus bank holidays
Company Pension
Wellness Programme
Sick Pay
Group life insurance
Staff discount on car servicing
Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Free Parking / On-site Parking
Company EventsWhy Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank
Service Advisor employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Listers and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp and professional when you show up for your interview. It shows you care about the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Soft Skills: We love candidates who can connect with customers! In your application, mention your ability to build rapport and deliver excellent service. Use examples from your past experiences to illustrate how you’ve done this before.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your key achievements stand out, as we want to see what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Listers
✨Know Your Stuff
Before the interview, make sure you research the company and its values. Understand what makes their customer service stand out and be ready to discuss how you can contribute to that. Familiarise yourself with the Toyota brand and any recent news or developments.
✨Showcase Your Soft Skills
As a Service Advisor, your ability to communicate effectively is key. Prepare examples of how you've successfully built rapport with customers in the past. Think about times when you’ve handled difficult situations or exceeded customer expectations, and be ready to share those stories.
✨Demonstrate Team Spirit
This role requires working closely with various departments. Be prepared to discuss your experience in teamwork and collaboration. Highlight instances where you’ve worked with others to achieve a common goal, especially in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the team dynamics, training opportunities, or how success is measured in the Service Advisor position. It’s a great way to leave a lasting impression.
