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- Tasks: Join our team to deliver exceptional customer service and manage vehicle workflows.
- Company: Prestigious Toyota dealership with a supportive and dynamic work environment.
- Benefits: Competitive salary, bonuses, 25 days holiday, wellness programme, and staff discounts.
- Other info: Full training provided, with excellent career growth opportunities and company events.
- Why this job: Kickstart your career in the automotive industry while making customers smile.
- Qualifications: Customer service experience preferred; passion for helping others is key.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Service Advisor to join our Toyota Dealership in Stratford-upon-Avon.
The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
Salaries include basic salary plus a monthly bonus, with an OTE of £34,000.
Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- Free Parking / On-site Parking
- Company Events
This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
If you are looking for similar motor trade jobs you can also join our Talent Bank.
Service Administrator - Customer Care employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Customer Care
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Administrator role. Highlight your customer service experience and how you can contribute to hitting those targets.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to dive into the motor trade world.
We think you need these skills to ace Service Administrator - Customer Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Administrator role. Highlight any customer service experience and your ability to meet targets, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and how you can contribute to our team. Keep it friendly and professional.
Showcase Relevant Experience: Even if you don’t have direct automotive experience, share any roles where you’ve excelled in customer service or sales. We value transferable skills, so let us know how your background fits!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Listers
✨Know Your Stuff
Before the interview, make sure you research the company and its services. Familiarise yourself with Toyota's offerings and any recent news about the dealership. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since the role is all about customer care, prepare examples from your past experiences where you delivered excellent service. Think of situations where you went above and beyond to meet a customer's needs, as this will highlight your suitability for the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales targets. You could even do a mock interview with a friend or family member. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Dress the Part
First impressions matter! Dress smartly and professionally for the interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the dealership well.