At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts on services and events.
- Other info: Dynamic team environment with potential for professional qualifications and career advancement.
- Why this job: Kickstart your career in the automotive industry with full training and growth opportunities.
- Qualifications: Passion for customer service and strong communication skills are essential.
We are recruiting for a Trainee Service Advisor to join our Volvo Dealership in Leamington Spa. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include a basic salary of £28,000 plus a monthly bonus, with an OTE of £32,980.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Trainee Customer Service Advisor in Royal Leamington Spa employer: Listers
Listers Group is an exceptional employer, offering a supportive work culture that prioritises employee growth and development within the automotive sector. With comprehensive benefits including a competitive salary, generous holiday allowance, wellness programmes, and opportunities for professional qualifications, employees are encouraged to thrive in their roles while enjoying a rewarding career in Leamington Spa.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Customer Service Advisor in Royal Leamington Spa
✨Tip Number 1
Get to know the company! Research Listers Group and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories, so be ready to share them during your chat with us.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Show us you’re serious about the position by looking sharp and professional when you come in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re genuinely interested in the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Trainee Customer Service Advisor in Royal Leamington Spa
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share any experiences where you’ve gone the extra mile to help someone out – it’ll make you stand out!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that match the job description, especially those related to teamwork and organisation.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon – we want to understand your experience without having to decode it!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Listers
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle various customer scenarios, especially in a busy environment. Think about examples from your past experiences that showcase your ability to deliver high levels of satisfaction.
✨Show Your Team Spirit
Since this role involves working as part of a team, be prepared to talk about your teamwork skills. Share specific instances where you collaborated with others to achieve a common goal, and highlight how you can contribute to a positive team dynamic.
✨Demonstrate Your Organisational Skills
The job requires good organisation and administrative skills, so think of ways to demonstrate these during your interview. You could mention how you prioritise tasks or manage your time effectively, especially when dealing with multiple customers or tasks at once.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might want to inquire about the training process, team culture, or how success is measured in the customer service department.
