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- Tasks: Lead the Service department to deliver exceptional customer experiences and maximise performance.
- Company: Join Listers, a leading family-owned motor retailer with a strong team culture.
- Benefits: Enjoy a competitive OTE of £55,000, company car, and generous holiday allowance.
- Other info: Be part of a supportive team with excellent career growth and exciting company events.
- Why this job: Make a real impact in customer service while growing your career in the automotive industry.
- Qualifications: Experience in service roles preferred, but full training is provided for the right candidate.
The predicted salary is between 38500 - 46250 £ per year.
We are currently recruiting for a high achieving Service Manager for our Toyota Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 8am - 6pm as well as working Saturdays on a rota basis. Benefits include an OTE of £55,000 and use of a company car.
In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.
Role and Responsibilities- To ensure the efficient and profitable operation of the Service department
- To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
- To ensure that all manufacturers policies and procedure are adhered
- Planning, forecasting and delivering sales targets
- Managing and development of the team
- Growing Workshop utilisation and efficiency
- Exceeding Customer satisfaction
- Managing the smooth running and day to day activity of the Service Department
This role would ideally suit someone who has previously worked as a Senior Service Advisor, Assistant Service Manager, Parts Manager, or as an experienced Service Manager and is looking to Listers for better career and reward opportunities. Unlimited confidence, resilience, drive, energy and talent. A well-presented individual with a desire, character and attitude to succeed. The ability to quickly establish and build rapport with our customers. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Service Manager in Royal Leamington Spa employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience in service management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their success and exceed customer expectations.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous roles as a Senior Service Advisor or Assistant Service Manager have equipped you with the skills needed to lead a team and enhance customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Manager in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your relevant experience in customer service and team management, and don’t forget to mention any automotive industry knowledge you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer care and how you plan to exceed expectations in the role. Keep it engaging and personal – we want to see your personality!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you’ve maximised performance or improved customer satisfaction in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Listers!
How to prepare for a job interview at Listers
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with Toyota's values and customer service standards, as this will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team, so be prepared to discuss your leadership style and past experiences. Think of examples where you've successfully managed a team or improved customer satisfaction, and be ready to share these stories during the interview.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the dealership's goals, team dynamics, and customer care strategies. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Dress to Impress
First impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. A well-presented appearance can set a positive tone for the rest of the interview.