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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and career development opportunities.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Passion for customer service and ability to build rapport; experience preferred but not essential.
- Other info: Full training provided, with excellent career growth and support for your aspirations.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below. We are recruiting for a Service Advisor to join our Volvo Dealership in Leamington Spa. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £38,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Customer Service Advisor in Royal Leamington Spa employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Royal Leamington Spa
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Listers Group and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your personality! When you meet the team, let your passion for customer service shine through. Share stories about your previous experiences and how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and how you’ve delivered high levels of satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to join our team at Listers. Be genuine and let your personality come through.
Showcase Your Team Spirit: Since this role involves working as part of a team, mention any experiences where you collaborated with others to achieve targets or improve customer satisfaction. We love a good team player!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Listers
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you went above and beyond to satisfy a customer. This will show that you understand the importance of delivering high levels of customer satisfaction.
✨Familiarise Yourself with the Role
Take some time to understand the specific responsibilities of a Customer Service Advisor at a car dealership. Research common tasks like booking vehicle maintenance and liaising with workshop teams. This knowledge will help you answer questions more confidently and demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with customers, practice clear and friendly communication. You might want to role-play common scenarios, such as handling customer complaints or explaining services. This will help you feel more prepared and relaxed during the interview.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share examples of how you've collaborated with others to achieve targets or improve customer satisfaction. This will highlight your fit for a busy environment where teamwork is essential.
