At a Glance
- Tasks: Lead the Service department to deliver exceptional customer experiences and maximise performance.
- Company: Join Listers, a leading family-owned motor retailer with a strong team culture.
- Benefits: OTE of £55,000, company car, 25 days holiday, and wellness programmes.
- Other info: Enjoy staff discounts, loyalty incentives, and opportunities for professional development.
- Why this job: Make a real impact in customer service while growing your career in the automotive industry.
- Qualifications: Experience in service roles preferred, but full training is provided.
The predicted salary is between 38500 - 46250 £ per year.
We are currently recruiting for a high achieving Service Manager for our Toyota Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 8am - 6pm as well as working Saturdays on a rota basis. Benefits include an OTE of £55,000 and use of a company car.
In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.
Role and Responsibilities- To ensure the efficient and profitable operation of the Service department
- To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
- To ensure that all manufacturers policies and procedure are adhered
- Planning, forecasting and delivering sales targets
- Managing and development of the team
- Growing Workshop utilisation and efficiency
- Exceeding Customer satisfaction
- Managing the smooth running and day to day activity of the Service Department
This role would ideally suit someone who has previously worked as a Senior Service Advisor, Assistant Service Manager, Parts Manager, or as an experienced Service Manager and is looking to Listers for better career and reward opportunities. Unlimited confidence, resilience, drive, energy and talent. A well-presented individual with a desire, character and attitude to succeed. The ability to quickly establish and build rapport with our customers. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Service Manager in Old Town employer: Listers
Listers Group is an exceptional employer, offering a supportive and dynamic work environment in Stratford-upon-Avon. With a strong focus on employee growth, we provide comprehensive training, generous benefits including a competitive OTE of £55,000, and a wellness programme, all while fostering a culture that prioritises customer satisfaction and teamwork. Join us to be part of a family-owned business that values its employees and encourages career advancement within the thriving automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Old Town
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Listers tick and be ready to discuss how your experience aligns with their mission of exceeding customer expectations. Show them you're not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Manager role. Highlight your previous experience, your passion for customer service, and how you can lead a team to success. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Listers family. So, get that application in and let’s make it happen!
We think you need these skills to ace Service Manager in Old Town
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your relevant experience in customer service and team management, and don’t forget to mention any automotive industry knowledge you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer care and how you plan to exceed expectations in the Service department. Keep it engaging and personal.
Showcase Your Achievements:When detailing your past roles, focus on your achievements. Did you improve customer satisfaction scores or boost sales? Numbers speak volumes, so include them where possible!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Listers
✨Know Your Stuff
Make sure you’re familiar with the ins and outs of the service department. Brush up on key metrics like workshop utilisation and customer satisfaction scores. Being able to discuss these confidently will show that you’re serious about maximising performance.
✨Showcase Your Leadership Skills
As a Service Manager, you’ll be leading a team. Prepare examples of how you’ve successfully managed or developed a team in the past. Highlight your ability to motivate others and drive results, as this is crucial for the role.
✨Customer Care is Key
Since customer care is paramount, think of specific instances where you’ve gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your commitment to exceeding customer expectations.
✨Ask Insightful Questions
Prepare some thoughtful questions about the dealership’s goals and challenges. This shows that you’re not just interested in the role but also invested in the company’s success. It’s a great way to engage with the interviewers and leave a lasting impression.
