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For Companies At a Glance
- Tasks: Engage with customers online to provide the best experience and support sales growth.
- Company: Join a prestigious brand in the automotive industry with a focus on customer satisfaction.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on car servicing and more.
- Why this job: Be part of a dynamic team and develop your skills in a thriving digital sales environment.
- Qualifications: Experience in sales, strong communication skills, and a passion for the motor industry.
- Other info: Remote work options available for weekend shifts and excellent career development opportunities.
The predicted salary is between 25500 - 34500 £ per year.
We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes‑Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’. You’ll normally work between 08:30 and 18:00, Monday to Friday. The role includes a 1-in-3 weekend rota, with time off in lieu to keep your working hours balanced based on an average 41.33 hour working week. Remote working is available for weekend rota shifts. The basic salary is £25,500 with an OTE of £34,500.
Role and responsibilities include:
- Contact customers who enquire via the Mercedes‑Benz website within given timescales.
- Identify customer requirements and pass on leads to the Sales Team for follow up.
- Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed.
- Accurately administer details of conversations on our Dealer Management System.
- Record contact and outcomes with customers on Enquiry Management Systems accurately to achieve Brand standards.
- Validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy.
- Promote other services and products as appropriate.
What we are looking for:
- Experience in dealership sales and aftersales environments.
- Ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS.
- Good administrative knowledge.
- Track record of achievement in both sales and customer service.
- Ability to follow a compliant process, and to communicate over telephone and email in a professional manner.
- Ability to engage customers and build relationships.
- Genuine interest and passion for the motor industry, keeping abreast of developments.
- Numerate and analytical with strong attention to detail and possessing intermediate IT skills.
- Embraces new ideas and thinking; eager to learn and develop themselves.
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In‑house, manufacturer & professional qualifications.
- Free Parking / On‑site Parking.
- Company Events.
Mercedes Benz Digital Sales Advisor employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mercedes Benz Digital Sales Advisor
✨Tip Number 1
Make sure you know the ins and outs of the Mercedes-Benz brand. Familiarise yourself with their latest models and services so you can engage customers confidently. This knowledge will help you stand out during conversations and show your genuine interest in the motor industry.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or via email, being able to convey information clearly and professionally is key. Try role-playing scenarios with a friend or family member to get comfortable with different customer interactions.
✨Tip Number 3
Don’t underestimate the power of follow-ups. After your initial contact with a customer, make sure to check in with them. This shows that you care about their experience and can help build a lasting relationship, which is crucial in sales.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us, so don’t hesitate to showcase your enthusiasm for the role!
We think you need these skills to ace Mercedes Benz Digital Sales Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service and sales. We want to see how you've gone above and beyond to provide a great experience for customers, so share specific examples that showcase your skills.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the job description. Mention your passion for the motor industry and how you can contribute to our internet sales division.
Be Professional and Courteous: Since you'll be engaging with customers, it's crucial to demonstrate professionalism in your written application. Use clear language, check your spelling and grammar, and keep it polite – we love a friendly tone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Listers
✨Know Your Stuff
Make sure you brush up on your knowledge of Mercedes-Benz and the automotive industry. Familiarise yourself with their latest models, technologies, and any recent news. This will not only impress your interviewers but also show your genuine interest in the brand.
✨Customer Service is Key
Since the role focuses heavily on customer interaction, prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations and turned them into positive outcomes. This will demonstrate your ability to engage customers effectively.
✨Showcase Your Sales Skills
Be ready to discuss your sales achievements and how you've met or exceeded targets in previous roles. Use specific metrics or examples to illustrate your success. This will help the interviewers see that you have a proven track record in sales, which is crucial for this position.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, company culture, or future developments within the digital sales division. It shows that you're engaged and serious about the role, plus it gives you a chance to assess if the company is the right fit for you.
