At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer since 1979.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and career development opportunities.
- Other info: Full training provided, with excellent career growth potential in the automotive sector.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Passion for customer service and strong organisational skills; experience preferred but not essential.
The predicted salary is between 32000 - 40000 £ per year.
We are recruiting for a Service Advisor to join our Volkswagen Dealership in Loughborough. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £37,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Service Advisor in Loughborough employer: Listers
Listers Group is an exceptional employer, offering a vibrant work culture that prioritises employee satisfaction and growth. With comprehensive benefits including a competitive salary, generous holiday allowance, and wellness programmes, employees are supported both personally and professionally. Located in Loughborough, our dealership fosters a collaborative environment where team members can thrive, develop their skills, and enjoy unique perks such as staff discounts and company events.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Loughborough
✨Tip Number 1
Get to know the company! Research Listers Group and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our success.
✨Tip Number 2
Practice your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories during your interview!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role like Service Advisor. Show us you’re serious about the position by looking sharp and professional.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Service Advisor in Loughborough
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond to keep customers happy, especially in busy environments like ours.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the role of Service Advisor. Mention specific skills and experiences that relate directly to the job description.
Be Professional Yet Personable:While we love a friendly vibe, remember to keep it professional. Your written application should reflect your personality but also show that you understand the importance of professionalism in a dealership setting.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light!
How to prepare for a job interview at Listers
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Volkswagen and their services. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you went above and beyond to satisfy a customer. This is crucial for a Service Advisor role, so be ready to share these stories!
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is key in a busy environment where understanding customer needs quickly is essential. Nod, ask clarifying questions, and summarise what the interviewer says to show you're engaged.
✨Dress to Impress
First impressions matter! Dress smartly and professionally to reflect the high standards of the dealership. A well-presented appearance can set a positive tone for the interview and show that you take the opportunity seriously.
