At a Glance
- Tasks: Engage with customers online and ensure they receive the best experience possible.
- Company: Join a leading automotive brand with a focus on customer satisfaction.
- Benefits: Competitive salary, 25 days holiday, wellness programme, and staff discounts.
- Other info: Enjoy remote work options and ongoing coaching for personal development.
- Why this job: Be part of a dynamic team and grow your career in the motor industry.
- Qualifications: Experience in sales or customer service, strong communication skills, and a passion for cars.
We are seeking a professional customer service / sales person to play a key part in the continued growth of our online sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’. Your working hours will be between 08:30 and 18:00, Monday to Friday. The role includes a 1-in-3 weekend rota, with time off in lieu to keep your working hours balanced based on an average 41.33 hour working week. Remote working is available for weekend rota shifts.
Basic salary of £25,000 with an OTE of £38,400 plus benefits.
Role and responsibilities include:
- To contact customers who enquire via the Mercedes-Benz website within given timescales.
- Identify customer requirements and pass on leads to the Sales Team for follow up.
- Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed.
- Accurately administer details of conversations on our Dealer Management System.
- Record contact and outcomes with customers on Enquiry Management Systems accurately to achieve Brand standards.
- To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy.
- To promote other services and products as appropriate.
What we are looking for:
- Ideally someone with experience in dealership sales and aftersales environments.
- The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS.
- Good administrational knowledge.
- Able to demonstrate a track record of achievement in both sales and customer service.
- Able to follow a compliant process, and can communicate over the telephone and via email in a professional manner.
- Able to engage customers and build relationships.
- Has a genuine interest and passion for the motor industry, keeping abreast of developments.
- Is numerate and analytical with strong attention to detail and possesses intermediate IT skills.
- Embraces new ideas and thinking; eager to learn and develop themselves.
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Listers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Listers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Advisor in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Listers:Your cover letter is your chance to shine! Tell us why you want to work at Listers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Listers!
How to prepare for a job interview at Listers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
