At a Glance
- Tasks: Engage customers and drive vehicle sales through renewals and live chat support.
- Company: Join Listers, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts.
- Other info: Full training provided; excellent growth opportunities in a supportive environment.
- Why this job: Make a real impact in customer retention while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
We are seeking a Retention Specialist to join our Toyota dealership in Lincoln. Your working hours will be 8:30am to 5:30pm, Monday to Friday. We offer an excellent basic salary with OTE up to £40,000 plus benefits. We are looking for a highly organised professional with up-to-date knowledge of financial products and campaigns.
Role and Responsibilities
- Actively generate renewals leads and coordinate appointment bookings across the Toyota Group to drive vehicle sales using available systems and databases.
- Engage with customers through our live chat platform to manage incoming enquiries.
- Conduct daily prospecting, run campaigns within designated systems, and update KPIs and efficiencies consistently.
- Contribute to increasing the Dealership’s retention rates and achieving set targets.
- Liaise directly with our client database, maintaining a high standard of professionalism.
- Exceed internal and external customer expectations in line with company best practices.
- Perform any other reasonable duties as directed by your manager.
About You
- Previous experience in the motor trade is advantageous, however if you are able to demonstrate previous experience in a busy sales environment role full training will be provided.
- Excellent communication skills and strong administrative abilities.
- High attention to detail, ensuring all paperwork is completed accurately and securely.
- Ability to work independently or as part of a team, collaborating with dealership staff to provide a smooth service for customers.
- Experience within the automotive or car dealership sector is preferred but not essential.
What we offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There is a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.
Customer Retention Specialist in Lincoln employer: Listers
Listers Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, comprehensive benefits including a wellness programme and generous holiday allowance, as well as opportunities for in-house training and career advancement, our Lincoln dealership fosters a collaborative environment where every team member can thrive. Join us to be part of a family-owned business that values its employees and their contributions to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Specialist in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Listers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Listers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Retention Specialist in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Listers:Your cover letter is your chance to shine! Tell us why you want to work at Listers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Listers!
How to prepare for a job interview at Listers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
