At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join a leading Volkswagen Commercial Vehicles dealership in Coventry.
- Benefits: Competitive salary up to £31,000 plus bonuses, 25 days holiday, and training provided.
- Other info: Full training provided; ideal for those looking to grow in the automotive industry.
- Why this job: Be part of a dynamic team and enhance your customer service skills while earning great rewards.
- Qualifications: Passion for customer service and previous experience in a similar role preferred.
The predicted salary is between 31000 - 35000 € per year.
We are recruiting for a Service Advisor to join our Volkswagen Commercial Vehicles Dealership in Coventry. The hours of work are Monday - Friday, 8am to 6pm as well as 1 in 3 Saturdays, 8am to 1pm. Salaries include basic salary up to £31,000 plus a monthly bonus, with an OTE of £35,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
25 days holiday plus
Service Advisor in Leicester employer: Listers
Join our dynamic team at the Volkswagen Commercial Vehicles Dealership in Coventry, where we prioritise employee satisfaction and growth. With a competitive salary package, including bonuses, and a supportive work culture that fosters teamwork and excellence in customer service, we provide ample opportunities for professional development. Enjoy a balanced work-life with generous holiday allowances and the chance to thrive in a fast-paced automotive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Leicester
✨Tip Number 1
Get to know the company! Research Volkswagen Commercial Vehicles and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This way, we can keep track of your application and get back to you quicker!
We think you need these skills to ace Service Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any customer service experience and your ability to work in a busy environment, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Organisation Skills:Since the role involves liaising with various departments and managing workflows, mention any relevant organisational skills or experiences. We love seeing how you can keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Listers
✨Know Your Stuff
Before the interview, make sure you research the company and its services. Familiarise yourself with Volkswagen Commercial Vehicles and their offerings. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you resolved issues or exceeded expectations to highlight your skills.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and teamwork. You might be asked how you handle difficult customers or work under pressure. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for the interview. A well-presented appearance shows that you take the opportunity seriously and are ready to represent the dealership positively.
