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- Tasks: Assist customers and manage parts supply in a dynamic dealership environment.
- Company: Join a leading Toyota dealership in Coventry with a strong team spirit.
- Benefits: Competitive salary, monthly bonuses, 25 days holiday, and career development opportunities.
- Other info: Fast-paced role with opportunities to build customer relationships and grow your career.
- Why this job: Be part of a renowned brand and enhance your customer service skills.
- Qualifications: Experience in parts advising or a passion for cars; training available for the right candidate.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Parts Advisor to join our Toyota Dealership in Coventry. The hours of work are Monday to Friday, 8am to 6pm, as well as working Saturdays on a rota basis 8am to 1pm. Salary includes a basic salary plus a monthly bonus, with an OTE of £33,000. A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Toyota parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world's leading car brands. This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers.
Role and Responsibilities
- The work is diverse, and you'll be working both behind the scenes receiving deliveries and at the front desk serving our customers.
- You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.
- Through in-bound and out-bound telephone enquiries, walk-in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
- Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
- Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
- You'll develop knowledge of our premium Toyota products to understand the purpose of vehicle parts and how they function.
About you
- We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company.
- However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate.
- The ability to quickly establish and build rapport with our customers.
- You should be proactive; sales driven and maintain an outstanding level of customer service.
- You must have excellent communication & organisational skills while working well in a fast-paced environment.
- A professional individual who is able to work towards tight deadlines.
What we offer
25 days holiday plus
Parts Advisor in Leicester employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Leicester
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the automotive industry. A personal recommendation can go a long way in landing that Parts Advisor role.
✨Tip Number 2
Prepare for the interview by brushing up on your product knowledge. Familiarise yourself with Toyota parts and their functions. This will show your passion and commitment to providing exceptional customer service.
✨Tip Number 3
Practice your communication skills! Role-play common customer scenarios with a friend or family member. Being able to establish rapport quickly is key in this role, so let’s nail that first impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Parts Advisor in Leicester
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let us know about your love for cars and how it drives you to provide top-notch service. Mention any relevant experience or knowledge you have about vehicle parts, as this will really help you stand out!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Parts Advisor role. Highlight your previous experience in a dealership or similar roles, and don’t forget to showcase your customer service skills – we want to see how you can connect with our customers!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Listers!
How to prepare for a job interview at Listers
✨Know Your Parts
Familiarise yourself with Toyota parts and their functions. Being able to discuss specific parts and their applications will show your passion and knowledge, which is crucial for a Parts Advisor role.
✨Customer Service Focus
Prepare examples of how you've provided exceptional customer service in the past. This role is all about building relationships, so demonstrating your ability to connect with customers will set you apart.
✨Practice Common Questions
Anticipate questions related to your experience in a dealership or parts environment. Be ready to explain how you've handled challenges and what you've learned from them, as this shows your growth mindset.
✨Dress the Part
First impressions matter! Dress professionally to reflect the brand's image. A smart appearance will convey your seriousness about the role and respect for the company.