At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on services and retailers.
- Other info: Full training provided; great opportunities for career growth and development.
- Why this job: Be part of a dynamic team and kickstart your career in the automotive industry.
- Qualifications: Passion for customer service and strong organisational skills are essential.
We are recruiting for a Service Advisor to join our Land Rover Dealership in Hereford. The hours of work are Monday to Friday, 8am to 6pm as well as working 1 in 4 Saturdays, 9am to 1pm. Salaries include basic salary plus a monthly bonus, with an OTE of £40,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Service Advisor in Hereford employer: Listers
Listers Group is an exceptional employer, offering a supportive and dynamic work environment at our Land Rover Dealership in Hereford. With a strong focus on employee growth, we provide comprehensive training, generous benefits including 25 days holiday, wellness programmes, and opportunities for professional qualifications, all while fostering a culture that values teamwork and customer satisfaction. Join us to be part of a family-owned business that prioritises its people and rewards hard work with competitive salaries and bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Hereford
✨Tip Number 1
Get to know the company! Research Listers and their values. When you walk in for that interview, show us you’re not just another candidate but someone who genuinely cares about delivering excellent customer service.
✨Tip Number 2
Practice your people skills! As a Service Advisor, you’ll be chatting with customers all day. Role-play with a friend or family member to nail down how you’d handle different customer scenarios and keep that rapport-building vibe strong.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look sharp and professional when you come in for your interview – it shows you’re serious about the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re keen on the role and appreciate the opportunity to chat about how you can contribute to our team.
We think you need these skills to ace Service Advisor in Hereford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've built rapport with customers and handled their needs, especially in busy environments.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Service Advisor role. We love seeing candidates who put in the effort!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Listers
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with the key responsibilities like booking vehicles, liaising with customers, and upselling services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you built rapport and handled difficult situations. This will demonstrate your ability to thrive in a busy environment.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A well-presented appearance shows that you take the opportunity seriously and are ready to represent the dealership's brand positively.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
