At a Glance
- Tasks: Lead the Service department to deliver exceptional customer care and maximise performance.
- Company: Join Listers, a leading family-owned motor retailer with a strong reputation.
- Benefits: OTE of £60,000+, company car, 33 days holiday, and wellness programmes.
- Other info: Ongoing training and support provided, with excellent career progression opportunities.
- Why this job: Be part of a dynamic team and grow your career in the premium automotive sector.
- Qualifications: Experience in the motor trade and strong leadership skills required.
The predicted salary is between 42000 - 60000 £ per year.
We are currently recruiting for a high achieving Service Manager for our Volvo Dealership based in Worcester. Benefits include an OTE of £60,000 + and use of a company car. The hours of work are Monday - Friday, 8am - 6pm as well as working Saturdays on a rota basis. The aim is to deliver and exceed customer expectation and satisfaction; customer care is paramount within this role as you will be leading from the front to ensure that our customers receive the best aftersales experience.
Role and Responsibilities
- To ensure the efficient and profitable operation of the Service department
- To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
- To ensure that all manufacturers policies and procedures are adhered to
- Planning, forecasting and delivering sales targets
- Managing and development of the team
- Growing Workshop utilisation and efficiency
- Exceeding Customer satisfaction
- Managing the smooth running and day to day activity of the Service Department
- Reporting directly to the Head of Business
About you
This role would ideally suit someone who has previously worked as an Assistant Service Manager, or as an experienced Service Manager and is looking to move into a premium brand and Listers for better career and reward opportunities. Unlimited confidence, resilience, drive, energy and talent are essential. A well-presented individual with a desire, character and attitude to succeed is required. The ability to quickly establish and build rapport with our customers is crucial. Motor trade experience is essential; full support and ongoing training will be provided.
What we offer
- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case; actually there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Volvo Service Manager in Hallow employer: Listers
Listers Group is an exceptional employer, offering a supportive and dynamic work environment for those in the automotive sector. With competitive benefits such as an OTE of £60,000+, generous holiday allowance, and opportunities for professional development, employees are encouraged to thrive and grow within the company. Located in Worcester, our dealership prides itself on delivering outstanding customer service while fostering a culture of teamwork and recognition, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Volvo Service Manager in Hallow
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what makes Listers tick and how you can contribute to exceeding customer expectations. Tailor your answers to reflect our commitment to customer care!
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience as an Assistant Service Manager or Service Manager has prepared you for this role. Highlight your achievements in maximising performance and customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Listers family and taking your career to the next level.
We think you need these skills to ace Volvo Service Manager in Hallow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in the motor trade and any previous management roles. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer care and how you plan to exceed customer expectations. Let us know why you're the perfect fit for our team.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it’s improving customer satisfaction scores or boosting workshop efficiency, we love to see quantifiable results that demonstrate your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates about your application. We can’t wait to hear from you!
How to prepare for a job interview at Listers
✨Know Your Stuff
Make sure you brush up on your knowledge of Volvo and the specific services they offer. Familiarise yourself with their policies and procedures, as well as any recent news or developments in the brand. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team, so be ready to discuss your leadership style and past experiences. Think of examples where you've successfully managed a team or improved performance. Highlight your ability to motivate and develop others.
✨Customer Care is Key
Since customer satisfaction is paramount, prepare to share specific instances where you've gone above and beyond for customers. Discuss how you handle complaints and ensure a positive aftersales experience. This will demonstrate your commitment to excellent service.
✨Be Ready for Numbers
Expect questions about sales targets and departmental performance. Be prepared to discuss how you've previously maximised efficiency and profitability in a service department. Bring along any relevant metrics or achievements to back up your claims.
