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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join a leading Toyota dealership with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary, monthly bonuses, 25 days holiday, and full training provided.
- Other info: Opportunity for career growth in the automotive industry.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and strong organisational skills; automotive experience is a plus.
The predicted salary is between 35000 - 45000 £ per year.
We are recruiting for a Service Advisor to join our Toyota Dealership in Lincoln. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £40,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
25 days holiday plus
Toyota Service Advisor in Grantham employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Toyota Service Advisor in Grantham
✨Tip Number 1
Get to know the company! Research Toyota and their values. When you walk into that interview, show us you understand what makes them tick. It’ll help you stand out and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories, so be ready to share how you can deliver that seamless service they’re looking for.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look sharp and professional when you come in for your interview. It shows you care about the position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re keen on the role and appreciate the opportunity. Plus, it keeps you fresh in our minds!
We think you need these skills to ace Toyota Service Advisor in Grantham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond to keep customers happy, especially in busy environments like ours.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Service Advisor role. We love seeing candidates who take this extra step!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Listers
✨Know Your Stuff
Before the interview, brush up on your knowledge of Toyota vehicles and services. Familiarise yourself with common customer queries and how to address them. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you resolved issues or exceeded customer expectations. This will help demonstrate your ability to thrive in a busy environment and build rapport with customers.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for service advisors, such as handling difficult customers or upselling services. The more comfortable you are speaking about your experiences, the more confident you'll feel during the actual interview.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and professionally for your interview. A well-presented appearance reflects your attitude and seriousness about the position, which is crucial in a customer-facing role like this one.