At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts on services and retailers.
- Other info: Full training provided; excellent career growth opportunities await you!
- Why this job: Be part of a dynamic team and kickstart your career in the automotive industry.
- Qualifications: Passion for customer service and previous experience in a similar role preferred.
The predicted salary is between 35000 - 45000 € per year.
We are recruiting for a Service Advisor to join our Toyota Dealership in Lincoln. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £40,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Locations
Toyota Service Advisor in Grantham, Lincolnshire employer: Listers
Listers Group is an exceptional employer, offering a supportive and dynamic work environment at our Toyota Dealership in Lincoln. With a strong focus on employee growth, we provide comprehensive training, professional qualifications, and numerous benefits including 25 days holiday, a wellness programme, and staff discounts. Join us to be part of a dedicated team that values customer satisfaction and rewards hard work with competitive salaries and bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Toyota Service Advisor in Grantham, Lincolnshire
✨Tip Number 1
Get to know the company! Research Listers and their values. When you walk in for your interview, show us that you understand what we stand for and how you can contribute to our team.
✨Tip Number 2
Practice your customer service skills. As a Service Advisor, you'll be the face of our dealership. Role-play with a friend or family member to nail down how to handle different customer scenarios with ease.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp and professional when you come in for your interview. It shows us you're serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It keeps you on our radar and shows your enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Toyota Service Advisor in Grantham, Lincolnshire
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, especially in busy environments like a dealership.
Tailor Your Application:Don’t just send the same CV everywhere! Tailor your application to reflect the specific skills and experiences that match the Service Advisor role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Listers
✨Know Your Stuff
Before the interview, brush up on your knowledge of Toyota vehicles and services. Familiarise yourself with common customer queries and how to address them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you resolved issues or exceeded customer expectations. This will demonstrate your ability to thrive in a busy environment.
✨Practice Your Communication
As a Service Advisor, clear communication is key. Practice explaining complex information in simple terms. You might even want to role-play with a friend to get comfortable with the kind of conversations you'll have with customers.
✨Dress to Impress
First impressions matter! Make sure you present yourself well for the interview. Dress smartly and maintain a professional appearance. This reflects your attitude towards the job and shows that you take the opportunity seriously.
