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- Tasks: Lead the Service department to deliver exceptional customer experiences and maximise performance.
- Company: Join Listers, a top family-owned motor retailer in the UK.
- Benefits: OTE of £65,000, 25 days holiday, wellness programme, and staff discounts.
- Why this job: Make a real impact in a dynamic environment with excellent career growth opportunities.
- Qualifications: Experience in automotive roles preferred; full training provided.
- Other info: Enjoy company events, free parking, and a supportive team culture.
The predicted salary is between 42000 - 78000 £ per year.
We are currently recruiting for a high achieving Service Manager for our Toyota Dealership based in Cheltenham. The hours of work are Monday - Friday, 8am - 6pm as well as working Saturdays on a rota basis. Benefits include an OTE of £65,000 and use of a company car.
In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.
Role and Responsibilities- To ensure the efficient and profitable operation of the Service department
- To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
- To ensure that all manufacturers policies and procedure are adhered
- Planning, forecasting and delivering sales targets
- Managing and development of the team
- Growing Workshop utilisation and efficiency
- Exceeding Customer satisfaction
- Managing the smooth running and day to day activity of the Service Department
This role would ideally suit someone who has previously worked as a Senior Service Advisor, Assistant Service Manager, Parts Manager, or as an experienced Service Manager and is looking to Listers for better career and reward opportunities. Unlimited confidence, resilience, drive, energy and talent. A well-presented individual with a desire, character and attitude to succeed. The ability to quickly establish and build rapport with our customers. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Toyota Service Manager in Gloucester employer: Listers
Contact Detail:
Listers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Toyota Service Manager in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Listers. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Listers and their values. Show us you understand what makes them tick and how you can contribute to exceeding customer expectations.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience as a Senior Service Advisor or similar roles has equipped you to lead the Service department effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace Toyota Service Manager in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your relevant experience in the motor trade and any leadership roles you've held. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you plan to exceed customer expectations at our dealership. Let us know why you're the perfect fit for Listers!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it's improving customer satisfaction scores or increasing workshop efficiency, we love to see how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s quick and easy, and it ensures that your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at Listers
✨Know Your Stuff
Make sure you brush up on your knowledge of Toyota's service policies and procedures. Familiarise yourself with the latest models and their features, as well as any recent news about the brand. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Be ready to discuss your previous experiences in managing teams, resolving conflicts, and motivating staff. Use specific examples to illustrate how you've successfully led a team in the past.
✨Customer Care is Key
Since customer satisfaction is paramount, prepare to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to build rapport and handle difficult situations with ease.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. This could include inquiries about the dealership's goals, team dynamics, or training opportunities. It shows that you're engaged and serious about the role.
