At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and career development opportunities.
- Other info: Full training provided; great career growth potential in the automotive sector.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Passion for customer service and previous experience in a similar role preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Service Advisor to join our Toyota Dealership in Cheltenham. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £36,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. Our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Customer Service Advisor in Gloucester employer: Listers
Listers Group is an exceptional employer, offering a supportive and dynamic work environment at our Toyota Dealership in Cheltenham. With a strong focus on employee growth, we provide comprehensive training, wellness programmes, and generous benefits including 25 days of holiday, a company pension, and staff discounts. Join us to be part of a dedicated team that values your contributions and fosters a culture of excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Listers and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for delivering excellent service.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp and professional when you show up for your interview. It shows you care about the role and respect the company culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor in Gloucester
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what we're looking for in a Customer Service Advisor and how you can fit into our team.
Show Off Your Customer Service Skills:In your application, highlight any previous experience you have in customer service roles. We love candidates who can demonstrate their ability to build rapport and deliver excellent service, so don’t hold back!
Be Organised and Clear:When writing your application, keep it organised and clear. Use bullet points if necessary to make your skills and experiences stand out. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Listers
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you went above and beyond to satisfy a customer. This will show that you understand the importance of delivering high levels of customer satisfaction.
✨Familiarise Yourself with the Role
Take some time to understand the specific responsibilities of a Customer Service Advisor at a car dealership. Research common tasks like booking vehicle maintenance and liaising with workshop teams. This knowledge will help you answer questions more confidently and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer scenarios. Think about situations where you had to deal with difficult customers or tight deadlines. Practising your responses will help you articulate your problem-solving skills and ability to maintain composure under pressure.
✨Show Your Team Spirit
Since this role involves working as part of a team, be prepared to discuss how you collaborate with others. Share examples of how you've contributed to team success in previous roles, and highlight your ability to communicate effectively with colleagues across different departments.
